Introduction

　　System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

　　Your Role and Responsibilities

　　As a front end representative you will be a part of a service team, responsible for clients. In this role you are responsible for remote problem determination, telephone support, action plan creation and on-site break/fix services.

　　We are looking for hardware support staff for the following areas: IBM Power Platform ( I series & p Series ) , x86 platform, IBM HE/Mid-range/Entry Level Storage, and Multi-vendor Services. You will answer to questions from customers and technicians, provide support on our products and play a key role when it comes to customer satisfaction.

　　Required Technical and Professional Expertise

　　Around 3 years' experience in system services

　　Good technical knowledge of hardware components (Power Platform Hardware system , x86 platform and 400 or HE Storage, AIX OS and power platform) and IBM/Multiple-vendor productsNetworking solution experience in design, plan, implementation & build of large-scale data centers of complex networks, including network diagnostic, monitoring and analysis tools.

　　Understanding of network operating systems (JUNOS, Cisco IOS, and etc.)

　　Good communication skills, listening, dealing with customers via telephone, guide them right to have control over the solution

　　Self driven, team player, responsible, service minded, flexible and able to handle stressed situations

　　Preferred Technical and Professional Expertise

　　Experience with troubleshooting on hardware and/or software elements over the phone with customers who do not have the technical skillAbout Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.