Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

　　Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our nearly 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 12,500 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

　　Objectives:

　　Provides systems support for the day-to-day functions and strategic initiatives related to ServiceMax, SAP, and Salesforce within the Global Product Support organization. This will include being a core team member for the ServiceMax governance team. The role will ensure the Americas Service Operations teams are represented in the global development of systems and processes.

　　Responsibilities:

　　Perform business analysis and develops use case stories for maintenance of business and strategic work.

　　Develops test scripts and performs test execution.

　　Coordinates testing with user community.

　　Leads the planning for production validation and hyper care.

　　Coordinates with leadership cutover plans.

　　Trains team members on applications.

　　Represents the Americas as a core team member of the global Service Max team.

　　Creates work instructions and develops processes to address the use of SAP/ServiceMax/Salesforce.

　　Develops reports and dashboards in ServiceMax to support business goals/objectives.

　　Is a member of the Service Max governance team addressing the following:

　　Business Analysis of need/justification.

　　Determine the priority of work.

　　Recommends level of severity.

　　Provides input on user communications.

　　Aids in the development of user training guides.

　　Provides feedback to the team on the user community and/or Americas.

　　Creates work instructions and develops processes to address the use of SAP/ServiceMax/Salesforce.

　　Requirements:

　　Bachelor’s Degree in Technology, Business or Science

　　Minimum 2 years as a business analyst with a focus in software implementation

　　Experience in service-related organizations, asset management, sales and marketing, order entry, commercial planning, logistics, inventory, and customer service.

　　Ability to use formal business analysis techniques to determine future state.

　　Advanced Microsoft Office skills, with ability to become familiar with company specific programs and software applications.

　　Preferred Qualifications:

　　Salesforce/ServiceMax or SAP.

　　Ability to make sound cost effective decisions independently

　　Ability to prioritize and multi-task in a fast-paced customer service team-oriented environment.

　　Ability to prioritize projects with strong problem-solving and organizational skills.

　　Good research skills and attention to detail.

　　Self-starter with ability to work independently.

　　Prior experience in a Service Organization (Medical)

　　Business Analysis in software development and implementation preferred.

　　Test script development and execution preferred.

　　ALM test software knowledge preferred.

　　We offer competitive salary & excellent benefits including:

　　Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date

　　401K Plan with company match and ongoing company contribution

　　Paid time off – vacation (3 weeks - prorated upon hire), floating holidays and sick time

　　Employee Stock Purchase Plan with company match

　　Employee Incentive Bonus

　　Tuition Reimbursement (select degrees)

　　Ongoing performance feedback and annual compensation review

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

　　Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

　　To learn more please read Bausch+Lomb's Job Offer Fraud Statement (https://hcm2preview.sapsf.eu/bauschhealT4/Bausch_job_posting_statement.docx) .

　　Our Benefit Programs: https://www.bausch.com/careers/benefits/

　　Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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