Overview

　　This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

　　Responsibilities

　　Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize HPE ProLiant, HPE Synergy, VMware VCF, VMware SDDC, VMware vSphere, VMware ESXi, VMware SRM, VMware NSX, VMware Aria and Zerto.Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.Qualifications

　　Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

　　Preferred Education: Bachelor's Degree

　　Preferred Skills:

　　Datacenter Hardware

　　VMware Virtualization

　　Hyperconverged infrastructure

　　Microsoft Azure

　　Azure VMware Solution

　　HPE Synergy

　　HPE ProLiant

　　HPE Oneview

　　VMware Site Recovery Manager (SRM)

　　VMware NSX

　　VMware Aria Suite

　　Zerto Disaster Recovery