Description

　　Under the direction of the Manager of IT Operations Systems Management, provide technical support responsibilities for various Windows operating systems and hardware platforms. This role is responsible for supporting UCLA Health, UC Health shared infrastructure, Family Practice Group, and the School Of Dentistry Electronic Health Record infrastructure. To date, the supported environment consists of over 5,000+ virtual servers. Major functions include designing, building, implementing, and supporting server infrastructure (Windows OS, SCCM, DNS, Printing, server hardware, patching, anti-virus, etc). Responsible for the day-to-day 7x24 operational support, trouble tickets, system maintenance, system configuration, and adhering to standard operating procedures within IT Operations, including staff training and documentation. Role functions also include but are not limited to, participating in the design, design validation, installation, performance monitoring, optimization, troubleshooting, and maintenance of a variety of systems, various Windows operating systems, and hardware platforms. Participate in the weekly rotational after-hours on-call support. Available for after-hours on-call 24x7 support.

　　This is a flex-hybrid role which will require you to be onsite at least once a month and within 2 hours of being asked to come in. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

　　Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $95,900 -$222,100 annually. The budgeted salary that the University reasonably expects to pay for this position is between $95,900-$140,000/year.Qualifications

　　Knowledge of Microsoft Networking, Active Directory, AD Group Policies, and Windows Security

　　Knowledge of Microsoft SCCM

　　Ability to monitor and report on management systems

　　Knowledge of Microsoft Windows 2008, 2012, 2016 and 2019 Server

　　Understanding of Microsoft Exchange and messaging environment

　　Knowledge of Microsoft SQL

　　Knowledge of DNS, DHCP, WINS and TCP/IP

　　Able to prepare detailed project plans, presentations, procedures, diagrams and other technical documentation

　　Must participate in the weekly on-call rotation for after-hours support

　　Ability to work independently with minimal supervision as well as in a team environment

　　Ability to research and test new technologies and processes

　　Establish standards and procedures for best practices, enabling commitments to established SLA's.

　　Demonstrated ability to develop creative solutions to complex problems.

　　Knowledge of Microsoft SCCM architecture and design

　　Understanding of virtual environment, such as VMWare ESX and Hyper-V

　　Ability to prioritize and execute tasks in a high-pressure environment

　　Ability to communicate the status of various systems to management and/or support personnel.

　　Ability to skillfully react to a fluid and constantly changing work environment.

　　Ability to train, delegate and review the work of lower level staff

　　Ability to prioritize and organize work assignments

　　Strong technical leadership abilities with excellent communication and interpersonal skills

　　Knowledge of Cisco UCS and HP hardware

　　Knowledge of PKI infrastructure and SSL certificate

　　Knowledge of Windows clustering

　　Knowledge of Microsoft print infrastructure

　　Be able to rack and stack servers/appliances in the data center

　　Knowledge of scriptings such as Powershell or .vbs

　　UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.