Job Description

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　Responsibilities

　　· Excellent knowledge of the Linux OS internals and working experience different flavors of Linux like Oracle Linux,RHEL,CentOS and SUSE is an added advantage.

　　· Experience in managing and troubleshooting Linux servers in a production environment.

　　· Excellent system-level debugging skills and experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc).

　　. Hands-on experience with the complete patch management lifecycle including testing, deploying, troubleshooting missing patches and patch issues, etc. utilizing the change management process and patch management and automation tools necessary to ensure compliance and successful audits. OS security: hardening, selinux, iptables, certificates + secure boot

　　. Expertise in Oracle Engineered system management [ Exadata, PCA, ZFSSA, ODA, SuperCluster]

　　· Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage.

　　· Strong analytical and troubleshooting skills and excellent spoken and written English communication skills.

　　. Perform operational tasks to resolve all incidents/requests promptly and within the agreed SLA.

　　· Good customer interaction skills, and Customer focused with a pro-active and responsive approach.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer