Description:

　　You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservation within the Rooms Division.

　　Takes reservations and operates systems in accordance with hotel standards of performance.

　　Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.

　　Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary.

　　Ensures all waitlisted business is recorded appropriately.

　　Ensures the Reservation Manager is kept informed of all developments within the department.

　　Adheres to pre-set availability and rate controls.

　　Ensures a high level of product knowledge of the hotel and local area.

　　Ensures a high level of Reservations is consistently maintained.

　　Processes all reservation requests by phone, mail through system, promptly and accurately to established standards.

　　Checks daily arrivals and informs concerned personnel of any missing information.

　　Prepares and distributes weekly forecasts.

　　Qualifications:

　　Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

　　Primary Location: AE-Dubai

　　Organization: Hyatt Regency Dubai

　　Job Level: Full-time

　　Job: Administrative

　　Req ID: DUB005399

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.