Applications must be submitted by 5pm, February 5, 2024

　　JOB OBJECTIVE:

　　In this role, you will manage the county's IT infrastructure including servers, networks, PCs, phones, websites, databases, and software systems. Responsibilities include installing and upgrading systems, managing user accounts and access, monitoring performance and security, troubleshooting issues, maintaining hardware/software inventories, and providing technical support across departments. We are looking for candidates with experience in systems and network administration, excellent problem-solving skills, and the ability to provide hands-on technical support in a fast-paced local government environment.

　　ESSENTIAL JOB FUNCTIONS:

　　Maintain essential IT infrastructure, including operating systems, security software, applications, servers, email system, switches, security updates, laptops, desktops, etc.Perform server administration tasks (ex: Active Directory, OU's, security permissions, GPO's, etc.); research event-log warnings and errors; and monitor resources to ensure that systems architecture components are functioning properly.Monitor data-center health using existing software management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.Coordinates with other IT personnel and with outside vendors to resolve problems when necessary.Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed including handling support requests from users over the telephone or email and documenting events in the Help Desk ticketing system.Perform routine and scheduled audits of all systems, including backups.Provide end user training when required, including email security best practices, VoIP phone usage, email archiving, etc.

　　    8. Uses logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.

　　SECONDARY DUTIES AND RESPONSIBILITIES:

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　　Documents and updates status of all requests in the IT ticketing system.

　　Provides courteous and professional service to all Harrison County customers, both internal and external.

　　Works closely with other departments in collaborating on IT projects such as new software and hardware needs and implementations, office renovations with regard to network infrastructure restructuring, camera system planning and camera placement for needed coverage, etc.

　　Other related duties, as required

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　　SUPERVISORY RESPONSIBILITIES: None

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　　REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

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　　·         A degree in a technology field or 5 years' experience in a similar position.

　　·         Performs a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines. 

　　·         Maintains confidentiality of information processed or prepared.

　　·         Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint and Access). Ability to learn new software as necessary.

　　·         Strong organizational skills essential. Must be well organized and attentive to details.

　　·         Ability to work independently as well as with a team; cooperative and willingness to assist all County departments where necessary. 

　　·         Ability to communicate effectively, both orally and in writing.

　　·         Must possess positive, professional interpersonal skills.

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　　ADDITIONAL REQUIREMENTS:

　　Must possess a valid Mississippi Driver's License before employment and maintain licensure for duration of employment in this position.

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　　These knowledge, skills, and abilities are usually, although not always, acquired through the graduation from a four-year university, ertifications, or (5) years of experience in a related field of employment. Equivalent combinations of education and experience will be considered.

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　　*SALARY RANGE:                          * $24 - $26 per hour