Your Impact:

　　Jacobs is seeking a Switch Engineer Supervisor to join our team supporting our federal customer at the Savannah River Site.

　　Jacobs Technology Inc. provides telecommunications system operation and maintenance services as well as site operator services at SRS. This position supports an operation and maintenance program managing the voice and data services at the Savannah River site.

　　Responsibilities:

　　Act as Direct Supervisor for the Jacobs field operation personal at the Savannah River Site

　　Provide analysis, design, engineering, and management for DOE SRS System upgrades, expansions

　　Hands-on operation and maintenance of equipment and facilities residing in the facilities, material ordering, various studies, reports, and recommendations; equipment includes includes the Avaya switches, Ciena Optical Ring, telecommunications management system (TMS), Nokia 7705 SAR-8; AVST Voice Mail; power systems and batteries; distribution frames; transmission equipment and multiplexers; and integrated subsystems

　　Develop new proposals as requested by SRNS IT which includes generic software updates, VoIP, voicemail mailbox sizing, etc.

　　Ensure requirements for field engineer’s performances are met

　　Responsible for the planning, scheduling, monitoring, and coordinating all service order activity, detected and reported troubles in the from the NOC

　　Interface activities with IT, administration of the TMS databases, responsibility for the TMS hardware and software administration and maintenance interfaces

　　Provide monthly reports to IT, notifying IT STR of any abnormal or critical situations, interface with peers regarding day to day operation and emergency situations and monitors

　　Interact with all database suppliers to maintain systems, perform corrective maintenance, add enhancements, and maintain TMS systems reliability, integrity and security

　　Ensure contract SLAs are met

　　#dvstis #divergent

　　Here’s what you’ll need :

　　Bachelor Degree in Telecommunications; experience considered in lieu of degree

　　U.S. Citizenship is required

　　In-depth knowledge and working experience in voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.) voice equipment, and standard applications used within

　　Voice switch routing and translations experience

　　Knowledge of Voice Over IP (VoIP)

　　Working knowledge of data networks

　　Strong Customer Service skills

　　The ability to analyze and interpret data, communicate orally, and in writing in a clear and straightforward manner, communicate with all levels of management

　　Ability to work independently, be flexible, work with others to resolve problems, handle requests or situations

　　Must have a current driver’s license & be able to pass an alcohol and substance abuse test

　　Must be able to pass to obtain DOE Clearance

　　Must be able to work flexible hours

　　Physical Requirements:

　　Must be able to lift, up to 50 lbs

　　Stand on your feet for extended periods of time

　　Preferred:

　　DOE Clearance.

　　Certified in AVAYA and Cisco VoIP

　　Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.