Support Services Assistant-Accounting (San Francisco, CA)

　　ORGANIZATION SUMMARY

　　Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.

　　PROGRAM & POSITION SUMMARY

　　Under general supervision from Program Division Leadership, this position assumes responsibility for the day-to-day office administrative operations, and functions for the Catholic Charites programs- Treasure Island Supportive Housing. Housing support serves the hardest to help families in San Francisco homeless community. The Support Services Assistant will work with and assist program staff with the delivery of services by assisting homeless, at-risk assistance. Eligible family's services and life skills workshops to support their independent living and self-sufficiency goals. SSA will support and advise the Program in planning, managing, evaluating service delivery, operations and processes. SSA'a responsibilities include developing rental opportunities, associated relocations, rent-ups, collecting/executing documentation, preparing reports and landlords/owners/proprietor. Additionally, SSA should have some accounting background or good with numbers. This position supports the advancement of the Mission of Catholic Charities. The SSA classification has responsibility for a wide array of administrative support functions ad general office critical to the successful operation of the program. Assist with overall coordination of the program, work as a team member to enhance the lives of the program participants. The SSA will work with staff and other collaborative partners t ensure clients are successful. This position along with other program leadership is responsible for implementing and maintaining policies, procedures, and standards: developing and monitoring program compliance in conjunction with program leadership, performs related work/task as required.

　　ESSENTIAL DUTIES & RESPONSIBILITIES

　　Maintain administrative files, programs, databases, office equipment and agency assets.

　　Working with the Contracts/Finance staff to track and maintain a payment ledges, and produce a semi-monthly financial/bi-annual financial reports

　　Handle general administrative support

　　Point of first contact for clients, visitors, team members, staff and/or 3Rd party vendor

　　Assist in program evaluation

　　Charging expenses to accounts and cost centers by analyzing invoice/expense reports :recording entries.

　　Making recommendations through analytics and optimizing operations.

　　Drafting new or revising policies and procedures related to housing opportunities and stability.

　　Assisting program leadership with tracking standards and improvement of operations with landlords/owners/proprietor

　　Planning, analyzing, and evaluating the effectiveness of operations and programs. Including Tracking client’s distribution and collection of client data [surveys and related confidential information]

　　Preparing and presenting reports as directed and assisting with workflow. ? The position would also provide review of policies and regulations toward further development and refinement of rents-up.

　　Work with Technology and Innovations department to supporting all program areas related to data collection, providing guidance, information, and instructions to achieve program goals.

　　Provide ongoing support services for unhoused clients including but not limited to information and referral for services.

　　Requires attendance at multiple locations [Mission and Bayview Access Points] centralize workplace will be established

　　Participate in all program activities/events for families of both programs; may include some weekends.

　　Assist Program Director/Management in the development, maintenance, and improvement of Performance Quality Standards [PQI], client and partner feedback, and follow-up where necessary to ensure prompt and appropriate services.

　　Service Area:

　　In concert with the Program Leadership develop, maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry.

　　Participate with other staff in maintaining a safe and healthy environment.

　　Supports Program Leadership and overall day-to-day compliance with Catholic Charities policies and procedures.

　　Establish rapport and maintain working partnership with human service agencies, funders, community members, participants, providers, and other non-profit agencies.

　　Assist with complete of reports to contractors, funders and facilitate related audits, etc. monthly, quarterly, and annually;

　　Strong interpersonal, organizational, facilitation and people skills.

　　Excellent oral and written communication skills.

　　Strong analytical skills and big picture thinker. o

　　Flexible, deadline-driven, and customer service-oriented.

　　Takes initiative to complete assignments.

　　Able to manage multiple projects with varying scopes simultaneously.

　　Fiscal Management:

　　Carry out sound fiscal management practices, to include, develop, and monitor budgets. Complete billing coding and submissions to accounts payable.

　　Communication:

　　Consistently practice effective mission-based communication across all levels throughout the organization and programs.Community:

　　Develop and maintain positive professional relationships with collaborative service providers, funders, and communities.

　　Collaborate with program managers and supervisors to ensure consistent best practices.

　　Strategic Planning Support:

　　Implement strategic plan initiatives; generate and analyze service area data; understand agency’s Managing-to-Outcomes cycle.

　　Generate monthly and quarterly reports in coordination with the program staff.

　　QUALIFICATION

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

　　Education & Experience:

　　BA degree in Business Administration, Social Work, or in-lieu of, related field experience with a minimum tow (2) years account . Sensitivity to, and possess a knowledge of homelessness and substance use disorders, and associated Healthcare physical and mental health issues.

　　Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations

　　Knowledge of substance disorders and associated health issues.

　　Excellent written and verbal communications skills.

　　Electric data collection, input and information maintenance.

　　Computer Skills and MS Office Suite knowledge

　　Fund accounting experience a plus

　　Knowledge, Skills & Abilities:

　　Functional knowledge of Microsoft Office Products; Expert in Microsoft Excel, Outlook and Word.

　　Basic Knowledge and understanding of general accounting concepts.

　　Strong coordination skills.

　　Knowledge of community resources for families transitioning from homelessness.

　　Strong knowledge of substance abuse and mental health issues and treatment models.

　　Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.

　　Functional knowledge of Microsoft Office Products.

　　Knowledge of mandatory reporting requirements for people working with children.

　　Knowledge of issues facing homeless families.

　　Must be able to read and write English and possess written and verbal communication skills.

　　Must be able to drive and have access to reliable vehicle to be used for home visits (mileage and cell phone stipend paid by agency).

　　Ability to prioritize tasks with strong organizational skill.

　　Ability to design systems and processes to track data and monitor progress.

　　Achievement-oriented

　　Teamwork and cooperation

　　Client-centered

　　Organizational awareness

　　Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

　　Physical Requirements:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Frequent bending, standing, stooping, kneeling, reaching twisting and walking.

　　occasional lifting, pushing and pulling

　　Frequent repetitive motions: Making substantial movements (motions) of the wrist, hands and/or fingers.

　　Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

　　?Driving is required for this position.

　　If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance.

　　? WORK ENVIRONMENT

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　· Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.

　　· Noise level in work environment is usually moderate and consistent with a normal office setting.

　　· Occasionally exposed to perfume or scents in personal care products used by clients.

　　· Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.

　　· The work environment is a typical office environment.

　　· Noise level in work environment is usually moderate in accordance with a typical office environment.

　　· May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.

　　· Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.

　　· The work environment includes contact with many children, who may be loud and at times behaviorally challenged.

　　· The work environment will include children ages 0 months to 5 years old.

　　· The work environment will include children ages 4 to 17 years old.

　　· The work environment will include children ages 8 to 14 years old.

　　· The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.

　　· The worker is occasionally exposed to cleaning products.

　　· The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.

　　· The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.

　　· The worker is required to wear a respirator.

　　· The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

　　· The work environment includes traveling using various modes of transportation.

　　· The work environment may include driving an agency vehicle.

　　DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

　　In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

　　CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Department or Program: Treasure Island Supportive Housing

　　This is a full-time position

　　Union status: Union

　　Fingerprinting clearance: Required

　　TB Screening: Required

　　First Aid Certificate: Standard First Aid required

　　COVID-19 Proof of Vaccination: Not required

　　Pay Range: $22.44-24.96