Job Description

　　Job Description

　　Applicants are required to read, write, and speak the following languages at professional level: English and German

　　Preferred Qualifications

　　Oracle provides the world's most complete, open, and integrated business software and hardware systems.

　　The Oracle Digital Renewal Center (DRC) is one of the largest support groups in Oracle and manages Oracle Support Service Contract Renewals for all of Europe, Middle East and Africa.

　　RESPONSIBILITIES :

　　The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

　　Customer Assistance (CAT): The initial point of contact for incoming calls, chats and Renewal Service Requests (RSRs) to the DRC. The CAT will work to resolve incoming issues, proactively educate customers and route complex incoming issue to other specializations.

　　Data Management (DMT): Handles all complex and time-consuming issues to include repricing, cancellations, terminations, consolidations, mass updates, reinstatement of support and Extended Support issuance. Must ensure all approvals are gained and that all policies are adhered too as part of process.

　　Booking (BKT): Confirm all Support Renewals are booked correctly by validate all incoming information and resolve all booking failures and OA (Order Administration) rejections. Work with customers to ensure they are accepting Support Renewals via My Support Renewals and assist them in the process when needed.

　　EXPERIENCE:

　　The successful candidate will have at least 1-2 years of experience in customer services or related field. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.

　　QUALIFICATIONS:

　　Drive the renewal of Oracle's contracts to existing customers.

　　Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

　　2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

　　As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

　　Responsibilities

　　Job Description

　　Applicants are required to read, write, and speak the following languages at professional level: English and German

　　Preferred Qualifications

　　Oracle provides the world's most complete, open, and integrated business software and hardware systems.

　　The Oracle Digital Renewal Center (DRC) is one of the largest support groups in Oracle and manages Oracle Support Service Contract Renewals for all of Europe, Middle East and Africa.

　　RESPONSIBILITIES :

　　The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

　　Customer Assistance (CAT): The initial point of contact for incoming calls, chats and Renewal Service Requests (RSRs) to the DRC. The CAT will work to resolve incoming issues, proactively educate customers and route complex incoming issue to other specializations.

　　Data Management (DMT): Handles all complex and time-consuming issues to include repricing, cancellations, terminations, consolidations, mass updates, reinstatement of support and Extended Support issuance. Must ensure all approvals are gained and that all policies are adhered too as part of process.

　　Booking (BKT): Confirm all Support Renewals are booked correctly by validate all incoming information and resolve all booking failures and OA (Order Administration) rejections. Work with customers to ensure they are accepting Support Renewals via My Support Renewals and assist them in the process when needed.

　　EXPERIENCE:

　　The successful candidate will have at least 1-2 years of experience in customer services or related field. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.

　　QUALIFICATIONS:

　　Applicants are required to read, write, and speak the following languages at professional level: English and German

　　Oracle provides the world's most complete, open, and integrated business software and hardware systems.

　　The Oracle Digital Renewal Center (DRC) is one of the largest support groups in Oracle and manages Oracle Support Service Contract Renewals for all of Europe, Middle East and Africa.

　　RESPONSIBILITIES :

　　The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

　　EXPERIENCE:

　　The successful candidate will have at least 1-2 years of experience in customer services or related field. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.

　　QUALIFICATIONS:

　　Proficient English and German skills

　　Advanced Excel skills

　　Very good communication skills, both written and verbal

　　Ability to deliver timely and accurate results, high attention to detail.

　　Works independently and is self-motivated, focused, and driven to achieve goals

　　Projects a positive, and professional image

　　Strong problem solving and objection handling abilities

　　Ability to effectively manage multiple tasks and priorities

　　Ability to adapt and acquire new skills quickly in a challenging and fast changing environment

　　Strong team player

　　WHY WORK @ ORACLE DRC?

　　In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.

　　As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

　　About Us

　　Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

　　Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　About Us

　　As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

　　When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

　　We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

　　Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

　　We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

　　Disclaimer:

　　Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer