Overview

　　To serve as the most senior technical subject matter expert for an assigned area delivering the most complex operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed. Oversee/direct and lead the most complex/unusual tasks of broad latitude requiring complex analysis. Support Lead: Serve as technical SME and lead developer or engineering teams. Oversee and coordinate resources to support daily operational support as well as recovery operations in the event of operational failure or disruption.

　　Responsibilities

　　Provide comprehensive day-to-day operational support

　　Oversee and coordinate recovery operations in the event of operational failure

　　Recommend, develop, and maintain complete and accurate documentation for supported environments

　　Lead and coordinate availability and performance monitoring activities and execution of scheduled maintenance activities

　　Provide technical support and troubleshooting

　　Perform analysis of applications and enhancements for process improvement or re-engineering

　　Coordinate, document and evaluate unit testing for software defects

　　Ensure compliance with NFCU's ISD standards, practices and processes

　　Initiate and prioritize multiple activities for assigned support area for completion of functions

　　Perform root cause analysis to identify and resolve recurring technical problems

　　Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility

　　Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization

　　Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

　　Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

　　Ensure clear, concise and effective communication of material

　　Lead, guide and mentor less experienced staff

　　Perform related duties as assigned

　　Qualifications

　　Expert knowledge of development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.

　　Extensive experience in Information Technology operations performance, reliability, and availability metrics

　　Advanced knowledge of banking/financial industry standards and practices

　　Expert exercising initiative and using good judgment to make sound decisions

　　Extensive experience in working with all levels of staff, management, stakeholders, vendors

　　Extensive experience in leading, guiding and mentoring others

　　Expert skill troubleshooting and resolving technical problems

　　Expert research, analytical, and problem solving skills

　　Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

　　Expert skill in producing desired results and achieving goals and objectives

　　Expert organizational, planning and time management skills

　　Expert skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully

　　Expert verbal and written communication skills

　　Expert database, word processing, spreadsheet, and presentation software skills

　　Information Technology Infrastructure Library (ITIL) Certification

　　Bachelor's degree in Information Technology, or related field, or the equivalent combination of education, training, and experience

　　Desired

　　Desired - Master's degree in Information Technology

　　Desired - Advanced knowledge of NFCU's products, services, programs, policies and procedures

　　Hours: Monday - Friday, 8:00AM - 4:30PM; Hybrid 1-2 days

　　Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

　　Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16090-OTHLOC-300000025800044