Description

　　PAE's mission is to build the most trusted, intuitive, and accessible payment experience on earth. We enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways in which they are accustomed. We delight our non-shopping customers such as Sellers, developers, and internal Amazon businesses with seamless, supported experiences. We provide technology solutions that are portable and expandable across businesses, services, and points of customer interaction. We are the stewards of Amazon’s “cash register,” delivering top line growth through improved conversion, and free cash flow through lower direct costs and reducing operational overhead.

　　We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for Payment methods choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.

　　If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.

　　Key job responsibilities

　　Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

　　Some of the key job functions

　　Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

　　Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.

　　Software deployment support in staging and production environments

　　Develop tools to aid operations and maintenance

　　System and Support status reporting

　　Ownership of one or more Digital products or components

　　Customer notification and workflow coordination and follow-up to maintain service level agreements

　　Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND

　　Basic Qualifications

　　4+ years of software development, or 4+ years of technical support experience

　　Experience scripting in modern program languages

　　Experience troubleshooting and debugging technical systems

　　Experience in agile/scrum or related collaborative workflow

　　Experience troubleshooting and documenting findings

　　Preferred Qualifications

　　Knowledge of distributed applications/enterprise applications

　　Knowledge of UNIX/Linux operating system

　　Experience analyzing and troubleshooting RESTful web API calls