We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. We want team members who will help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from web site, to e-commerce partner, to development platform, is driven by the spirit of invention that's part of our DNA. We do this daily by solving complex technical and business problems with ingenuity and simplicity.We are seeking an exceptional Support Engineer to work in our Security Issues Management team. Our teams build and support scalable security solutions that help builders maintain secure systems. Our tools are used by all Amazonians. We are passionate in our desire to secure Amazon's environments and protect our customers' trust; unflinching in our resolve to hold the security bar high.This is an opportunity to develop solutions that will impact every service at Amazon!Key job responsibilities* Act as the first point-of-contact to our builders and help them address issues encountered through the use of our security tools* Develop and maintain team-related application security metrics and customer-facing documentation* Troubleshoot any team-owned infrastructure issues and help determine root cause* Support a suite of internally developed analysis toolsAbout the teamAmazon is continuously innovating new services and features for customers. To keep up with that innovation, the Security Issues Management team raises the bar for security by providing tools to manage security issues to builders, security teams, and leaders.* Assist builders and development teams with information, and reminders to efficiently address security issues in their domain* Drive efficiencies at scale through thoughtful but deliberate automation that raises the security bar and eliminates vulnerability classes.* Provide innovative solutions to maintain pace with emerging technologies.* Partner with other security teams, engineers, builders, and security practitioners to improve security.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USA- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findings- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,300/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.