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Support Digital Specialist
Support Digital Specialist-March 2024
Tokyo
Mar 28, 2026
About Support Digital Specialist

  The Small, Medium, and Corporate team helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. Located in either a Digital Sales center, or a local subsidiary, you will help our Corporate customers across industries, company sizes and territories to identify their needs and opportunities using the latest in digital selling technology including big data and analytics. One of the fastest growing customer segments in the industry, you will help customers realize value from the Microsoft Cloud across customer solution areas like Modern Work, Security, Business Applications, Infrastructure, Data and AI, and Application Innovation.

  As a member of the Asia Timezone Support Sales team, you will be working with a team of Specialized sales resources to sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SMC Support Digital Specialist will lead by example towards the specialized sales resources, drive new business throughout the area territories and work on building upsell and cross sell engines together with the area SMC teams and the Digital Sales units.

  This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home or more depending on management approval and individual circumstances.

  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

  日本マイクロソフトの福利厚生や社員インタビューが掲載されたキャリア採用情報は、下記URLよりご確認下さい。

  https://www.microsoft.com/ja-jp/mscorp/mid-career/default.aspx

  Responsibilities

  Sales Execution: You will orchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close opportunities, drive a robust deployment, and remove blockers to consumption.

  Business Value Selling: You will propose the proper solution tailored to the customer’s specific needs through an understanding of your customers’ business and technology priorities, governance, decision making and budgetary processes as they apply to each relevant customer’s business decision makers.

  Scaling & Collaboration: You will use digital tools to lead sales orchestration, proactively driving deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.

  Technical Expertise: You will lead Support Solution conversations, share best practices and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.​

  Sales Excellence: You will be responsible for prospecting, qualifying, solutioning and closing business in your assigned territory. You will manage the end-to-end sales including ensuring continuous engagements to ensure customer satisfaction and business value around delivery success of your assigned territory through intentional selling driven by customer research; account planning; compete planning; risk planning; outcome-based & business value selling; and forecasting and pipeline

  Qualifications

  Required/Minimum Qualifications

  ・4+ years of technology-related sales or account management experience

  ・OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 2+ years of technology-related sales or account management experience.

  ・Language proficiency both in Japanese and English.

  Additional or Preferred Qualifications

  2+ years of solution sales or consulting services sales experience

  2+ years of support solution delivery experience

  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

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