Support and Sustain Help Desk Specialist / Manufacturing Execution Systems Analyst

　　At a glance

　　Position:Support and Sustain Help Desk Specialist / Manufacturing Execution Systems Analyst

　　Primary locationFreeport (TX, USA), Texas, United States of America

　　Schedule:Full time

　　Date Posted:01/19/2024

　　Job Number:R2047543

　　At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

　　Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

　　About You and this Role

　　Supports activities relating to the support of process automation systems. Provides preventative maintenance and 7x24 troubleshooting support for installed base systems. Minimizes plant downtime caused by process automation system failures, while providing services that are cost effective and sustainable. Has an overall knowledge of all current hardware, operating system software, networking systems and system software. Requires full proficiency in a range of technical, operational, or analytical/scientific processes and procedures through job-related training and considerable on the job experience to perform a variety of work assignments. Acts as an informal resource for team members with less experience.

　　Responsibilities

　　Provides care and troubleshooting of the process automation systems, and their associated networks and interfaces.

　　Provides corrective support in response to a system error condition or failure as the first point of escalation from the plant.

　　Performs predictive and preventative maintenance (PPM) and health checks on systems.

　　Participates in software and hardware upgrades.

　　Understands and follows all identified Dow Process Automation work processes, such as Problem Resolution and Request Management, S&OP Case entry, Engineering and Maintenance Asset database updates.

　　Completes small project work including system installation, configuration, design and development.

　　Tracks and redeploys assets.

　　Provides training and knowledge transfer to plant system focal points, as well as other site support resources.

　　Interfaces with others in the Plant who support process control on troubleshooting and upgrades.

　　Monitors system diagnostics aligned with plan process control staff.

　　Participates in risk assessment when activities to the system are required.

　　Escalates issues to additional support resources and follow-ups, as necessary.

　　Qualifications

　　A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E6 ranking OR Canadian Petty Officer 2nd Class ranking.

　　A minimum of two years of computer networking experience.

　　Proficient in Windows Operator Systems.

　　Current, valid US driver's license.

　　Must possess a TWIC card or be eligible to obtain a TWIC card. For information on TWIC eligibility requirements, please see: https://www.tsa.gov/for-industry/twic (If unable to access link, copy and paste in your browser.)

　　A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

　　Preferred Skills

　　Bachelor’s degree in computer science or similar discipline.

　　Aspen InfoPlus.21 experience is preferred.

　　Windows servers experience is preferred.

　　Additional Notes

　　No relocation is available for this position.

　　Benefits – What Dow offers you

　　We invest in you.

　　Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

　　Here are just a few highlights of what you would be offered as a Dow employee:

　　Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

　　Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

　　Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

　　Become a Dow shareholder through various employee stock programs.

　　Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

　　Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

　　Global Paid Time Off (PTO) policies:

　　Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

　　​Paid time off to care for family members who are sick or injured.

　　Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

　　Join our team, we can make a difference together.

　　About Dow

　　Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom (https://twitter.com/DowNewsroom) on Twitter.

　　As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

　　Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.