Microsoft’s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

　　Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the data centers. Well-defined and executed supply chain management ensures reliable on-time performance, optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

　　Reporting to the Tier 1 Supply Chain and Operations Director this role is the key connecting link between OFM (Order fulfillment Managers) day-to-day activities and our Key Performance Indicators. Relying heavily on Customer Service fulfillment metrics and establishing key performance indicators (milestones, work-back schedules, Cycle time, throughput) this role will take an order fulfillment focused view holding key internal Microsoft functions responsible for their deliverables to our supply base and hold our System Integrators (Suppliers) accountable for timely and defect-free server delivery, by driving proactive communication and root-causes resolution to problem areas.

　　The individual filling this role will:

　　Own Joint Collaboration Approval Board (JCAB), User Interface (UI), routing rules, accuracy and business rules around changes that can or cannot be made. Work closely with the supporting engineering team on needed changes.

　　Customer Service Fulfillment metrics monitoring: Coordinate and Communicate internal and external messaging on changes to demand delivery, updates, and impact, through strong customer fulfillment metrics monitoring. Responsible for Server Order Book management (Date change management, Demand prioritization and supply allocation assessments) and will maintain high data integrity standards in Server Open Book for internal and external data and ensure JCABs are filed correctly.

　　High Focus on Order Fulfillment activities to help develop Supplier operational/ production processes and transform those processes into System Engineering tools, continuously focusing on automating transactional functions, resulting in on time, defect free capacity to our customers.

　　Develop and drive Microsoft Internal and external key performance Indicators and metrics. Including, Service Level Agreement (SLA) monitoring, on-time delivery, Purchase Order Milestone Adherence, order promising, critical order management and risk analysis. Present KPIs to the monthly executive meetings.

　　Achieve delivery performance targets as developed to support business needs, while consistently evaluating opportunities and supporting process updates to enhance supply chain performance.

　　Drive system enhancements to reduce day to day churn for Order Fulfillment Management (OFMs) and increase their time spent on added value activities by collecting and documenting requirements, impact and ensuring the requests are prioritized in the correct forums.

　　Responsible for managing continuous improvements and process initiatives in parallel to day-to-day business operations.

　　Responsibilities

　　As a Supply Chain Program Manager, your responsibilities will include the following:

　　Current Experience in IT / high-tech electronics or Manufacturing / Service supply chain

　　Proficient communication, problem solving skills - ability to manage competing priorities, set clear expectations, collaborate, identify objectives, develop and deliver feedback in written, oral, and presentation formats for partner teams, and senior executive management

　　Dedicated Project Management skills involving multiple global System Integrators and Internal partners. High comfort with handling multiple ongoing priorities and escalations. Strong customer-focus and attention to detail

　　Capable of performing complex data analysis to identify problems or opportunities to improve supply chain performance

　　Skilled in Customer Relationship building, and Cross-functional collaboration opportunities

　　Strong skills and knowledge in root cause analysis/problem solving and the ability to implement and drive corrective actions and efficiencies (ability to hold people accountable, and drive closure)

　　Ability to work well in ambiguous situations, and deal effectively with conflicting priorities and changes

　　Support organization‐wide projects to improve delivery, reliability, and agility; leveraging others effectively to support internal business team goals

　　Ability to travel up to 15-25%, including internationally

　　Qualifications

　　Required Qualifications

　　Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience

　　OR Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience

　　OR equivalent experience.

　　Other Requirements

　　The ability to meet Microsoft, customer and/or government security screening requirements are needed for this role. These requirements include but are not limited to the following specialized security screening: Microsoft Cloud Background Check - requirement to pass the Microsoft Cloud Background Check is needed upon hire/transfer and every two years thereafter.

　　Preferred Qualifications

　　Bachelor's degree in Ops/Industrial /Manufacturing engineering, Business, or equivalent experience in related fields

　　5+ years' supplier management experience in an Electronics, or high-volume supply chain and or applicable Manufacturing / Hardware production environment

　　Strong understanding in the use of MRP, Excel, Power Point, SQL, Access, and Power BI

　　Lean-6 sigma black/green belt, Project Management Professional (PMP), Kaizen, Certified in Production and Inventory Management (CPIM)/CSCP certification, or relevant project and process experience preferred

　　5+ years' supplier management experience in an Electronics, or high-volume supply chain and or applicable Manufacturing / Hardware production environment

　　Supply Planning IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .