Description

　　The Deployment Order Manager is a role responsible for execution performance for Amazon Robotics customers. This includes, but is not limited to, end-to-end Deployment order management, Problem Service Reports, post-deployment support, internal material requisitions, delivery troubleshooting, supply gap troubleshooting and inventory health review.

　　The Deployment Order Manager is a motivated self-starter who's passionate about managing operational processes, analyzing trends, and recommending and implementing process improvements. The successful candidate is inquisitive, enthusiastic about technology, energized by the challenge to raise the bar, has strong writing and communication skills, demonstrates sound judgment, has a keen attention to detail, and actively supports and fosters a culture of inclusion.

　　Key job responsibilities

　　Actively supporting and fostering a culture of inclusion

　　Managing Deployment Engineering orders for multiple projects at a time

　　Executing Equipment Install Plan (EIP) vs Sales Order (SO) mismatches

　　Partnering with procurement and logistics teams for site health readiness

　　Communicating site health readiness to the customer

　　Resolving and troubleshooting customer ticket issues

　　Troubleshooting system deficiencies

　　Driving operational excellence by contributing to KPIs and SLAs

　　Contributing to process improvements, cost optimization and sustainability initiatives in collaboration with Robotics Supply Chain leadership

　　We are open to hiring candidates to work out of one of the following locations:

　　Boston, MA, USA | North Reading, MA, USA | Westborough, MA, USA

　　Basic Qualifications

　　1+ years of program or project management experience

　　1+ years of supply chain experience

　　Bachelor's degree or equivalent

　　Experience with Excel

　　Experience with SQL

　　+1 years of customer support experience

　　+1 years of Oracle or equivalent ERP experience

　　Preferred Qualifications

　　Experience in requirement gathering and ability to write clear and detailed requirement document

　　+1 years of Oracle or equivalent ERP experience

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.