Summary The length of this temporary promotion is NTE 120 days, with the possibility of being extended or becoming permanent without further competition. This position is located in the National Call Center for Homeless Veterans (NCCHV) at the VA Health Resource Center. The primary purpose of the position is to provide second line supervision and management support for staff performing program activities in support of the National Homeless Veterans Program. Responsibilities Major Duties include but are not limited to: Performs administrative and human resource management functions relative to staff supervised. Establishes guidelines and performance expectation for staff, which are clearly communicated through the formal employee performance management system. Analyzes individual employee and section performance and productivity on both a qualitative and quantitative basis in relationship to established goals and objectives. Evaluates processes and procedures in place and provides recommendation to the Supervisory Program Specialist for more effective organizational functioning when appropriate. Evaluates the impact for new or revised policies and procedures on the existing organizational structure. Performs multi-functional studies and special projects, prepares and coordinates data from sources throughout VHA and HRC elements to establish new or modified work methods/business procedures and guidelines. Identifies, analyzes, and interprets planning guidance into comprehensive briefings on the effective and efficient work processes within the organization. Develops recommendations related to the implementation of new or modified programs or projects. Provides guidance and assistance to Supervisory Program Specialists to resolve issues without the involvement of a higher level supervisor or manager except in unusual escalated instances. Reviews and recommends changes to standard operating procedures (SOPs) to higher level supervisor or manager based on feedback from Supervisory Program Specialists and Social Services Representatives. Work Schedule: TBD Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Remote: This is a remote position. Selectee must reside within 50 miles of a Member Services facility or VA Medical Center (which does not include Outpatient Clinics (CBOCs), Veteran Clinics, etc...) and within the continental United States. Position Description/PD#: Supervisory Program Specialist/PD03626A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Selectee will be required to sign a memorandum to confirm understanding regarding the conditions of the time-limited position. Selectee must reside within 50 miles of a Member Services facility or VA Medical Center (which does not include Outpatient Clinics (CBOCs), Veteran Clinics, etc...) and within the continental United States. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Applying understanding of interrelated functions within the NCCHV Program to address complex issues through analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and organizational productivity. 2) Ability to organize, coordinate and prioritize many simultaneous work assignments. 3) Analyzing complex, factual, historical, and statistical data to independently develop and coordinate management level reports, briefing materials, and memos. 4) Utilizing PC software packages such as Microsoft Office to perform complex data analyses and develop coherent, succinct reports and presentations. 5) Applying working knowledge of the procedures, rules, and processes that exist in other organizational elements within VA, including service organizations, in order that appropriate referrals are made. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the second year of graduate education. You will be rated on the following Competencies for this position: Administration and Management Analytical Thinking Strategic Thinking Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is basically sedentary but the incumbent may be subject to stressful situations due to short turnaround timeframes. The incumbent may be required to work long hours and irregular shifts. Some walking, standing, bending and carrying items such as books, papers and computer records are also required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.