Supervise the day-to-day shift operations of the hospital's Parking Department while also assessing employee performance, conducting performance reviews, and maintaining payroll records of supervised employees.

　　Responsibilities:

　　Maintain, track, and prepare employee payroll records.

　　Train cashier staff in the operation of cashier stations, as well as both departmental policies and procedures (validation stamper's/stickers, discounted parking, etc.) and applicable policies and procedures.

　　Other special duties as assigned which include, but are not limited to, snow removal duties, minor equipment repair, and ensuring cleanliness of work areas.

　　Perform periodic audits on all cashiers for possible abuse.

　　Coordinate parking and traffic flow during special conditions (i.e. fires, disasters, etc.).

　　Monitor cashier functions, and balance daily cash collection shift reports.

　　Supervise shift, monitors to ensure expedient delivery of the valet service.

　　Work effectively with other departments to ensure that patients' and visitors' expectations are met.

　　Respond immediately to simple patient complaints; refer others to the parking operations manager.

　　Greet UPMC patients and patrons, ensuring that the valet operation is providing an efficient and high quality delivery of services.

　　Identify problem areas and assist in the formulation and application of corrective measures.

　　Adhere to the philosophy and standards of the department/unit to include conveying respect, courtesy, enthusiasm, professionalism, and a positive attitude in work situations with patients, peers, medical staff, and visitors.

　　Maintain daily departmental audit of parking revenue by accurately inputting data from all garage shift and deposit reports, reconcile these reports at the end of each month within a database, and follow up by reporting all deposit discrepancies to the parking operations manager.

　　Valet park customers' vehicles as necessary.

　　Assess parking demands and adapt the valet service to meet peak demand periods with a minimum of disruption to patient activities.

　　Prepare daily and monthly reports of operations.

　　Conduct performance evaluations for those staff under direct supervision.

　　Communicate effectively with a variety of audiences to accurately relay pertinent information.

　　Complete decentralized payroll as needed for all parking staff using the Kronos payroll system.

　　Assist in modifying employee behavior through progressive disciplinary action, up to and including employee instruction and verbal warnings.

　　B.A. year college degree or equivalent experience, or two (2) years of professional experience in a service-oriented industry are necessary.

　　Background should include two (2) years of management/supervisory experience, preferably in a high volume customer service- oriented operation or related area.

　　Adequate computer skills, which includes familiarity with spreadsheets. Licensure, Certifications, and Clearances:

　　Driver's License

　　Act 34

　　UPMC is an Equal Opportunity Employer/Disability/Veteran