Supervisor, Credit Collections

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Date: Jun 20, 2024

Location: Birmingham, AL, US, 35295

Company: Spire Inc.

Summary

Spire is seeking a Supervisor, Credit Collections to work in the Birmingham, Alabama location.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life:

We Make It Happen: We are a company of go-getters, acting on every opportunity to help our company advance.

We Seek Out Perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.

We Collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger.

We Care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard.

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Duties and Responsibilities

Manage and coordinate the daily activities of collection, billing, and payment representatives to ensure high level of quality and productivity standards are met.

Participate in various projects as a subject matter expert for credit collection purposes.

Oversee complex collection, billing, and payment issues that require leadership review.

Document collection issues and assist with the implementation of new, corrective risk strategies.

Provide analysis and feedback regarding collection issues resulting from internal processes.

Take ownership and provides personalized coaching solutions to ensure team members deliver quality work in a timely manner.

Set employee performance objectives, conducts performance reviews and implements action plans to ensure high level of performance.

Manage staffing levels and performance to ensure corporate objectives are met.

Collaborate with Quality Assurance Training team to ensure consistent coaching and delivery of exceptional work quality.

Execute appropriate decisions guided by policies, procedures and overall business plan.

Assist with Public Service Commission complaints.

Monitor workloads and backlogs to ensure deadlines are not missed and escalate potential misses to the Manager of Credit Collections.

Ability to temporarily cover Credit Collections team functions during team member vacations, leaves, etc.

Supervisory Responsibilities

3 - 8 Direct Reports (i.e. Billing Representative)Required Education (certifications, licenses)

Bachelors’ Degree in a business-related or communications discipline or equivalent work-related experience, required.

Minimum of 3 years’ experience leading people or projects with a focus in the collections, bankruptcy and or credit industry.

Required knowledge, skill and abilities

Ability to demonstrate the essential behaviors.

Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skill and perspective.

Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others.

Ability to understand and use technology to perform collection tasks. Subject matter expert, as it relates to credit collections.

Ability to make difficult decisions and communicate those decisions to others.

Ability to set challenging and productive goals for the team and holds others accountable for actions.

Ability to use means available to measure results and provide feedback.

Ability to provide and communicate clear performance objectives.

Ability to define roles/responsibilities, motivate and set strategy.

Ability to understand and use technology.

Working knowledge of tariff guidelines and internal SOX Controls, preferred.

Experience with Oracle or other major ERP (SAP, Intact, etc.), preferred.

Experience in the utility industry, preferred.

Physical demands, environment and schedule

Work is normally performed in a shared office environment.

Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required.

Occasional travel to other parts of state and company.

Posting Requirements

We accept online applications through our career site at jobs.spireenergy.com.

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.

Job Location: Birmingham Job Segment: Quality Assurance, Accounts Receivable, Collections, Database, ERP, Technology, Finance

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