POSITION SUMMARY:

　　Responsible for managing the production department for a particular shift. This includes overseeing the processes and efficiencies for day-to-day production activities. Ensure quality standards, production goals and client deadlines are met.

　　DUTIES AND RESPONSIBILITIES:

　　Work directly with the Operations Manager to develop and monitor internal and external procedures.

　　Create an empowering culture that generates associate ownership.

　　Perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production.

　　Performs training for new or transferring employees, on equipment and quality procedures.

　　Oversee the production schedule and manage progress.

　　Validate turnover communication for accuracy.

　　Conduct personnel appraisal process.

　　Assist in developing production goals and lead team to meet those goals.

　　Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas.

　　Will monitor workflow and assign duties as necessary to meet Service Level Agreements

　　Validate all processes are being followed and continually look at ways to make things more efficient

　　Support corporate leadership and initiatives

　　Responsible of reviewing and communicating production reports and statistics.

　　Handle employee issues regarding discipline, performance management and salary recommendations.

　　EXPERIENCE AND QUALIFICATIONS:

　　Three-five years experience in a leadership role.

　　Three-Five years experience in the remittance lockbox operations.

　　Able to develop action plans for process improvements that create efficiencies and cost savings.

　　Fully understands job flow and the impacts of events and delays on downstream processes affecting production.

　　Outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning.

　　Ability to motivate individuals and create a team environment.

　　Excellent trouble shooting and conflict resolution skills.

　　Must be flexible and adaptable with changing priorities.

　　Excellent interpersonal skills.

　　Outstanding verbal and written communication skills.

　　Must be proficient in MS Word & Excel

　　KNOWLEDGE, SKILLS AND ABILITIES:

　　Resourceful: Ability to develop alternate methods to produce the necessary output when needed.

　　Good personnel leadership skills including the ability to motivate, coach and positively direct employees.

　　Must have strong communication and organization skills.

　　High School Diploma or GED.

　　PHYSICAL DEMANDS:

　　Travel up to 10% may be required.

　　Ability to lift up to 20 lbs.

　　Extended periods of standing and/or sitting

　　Use of electronic equipment, including computers and telephones, for extended periods of time.

　　Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.