Description

　　The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

　　The Aviation department is looking for a Landside Operations and Customer Experienceintern to join their team at LaGuardia Airport!

　　About the Landside Operations unit:

　　Reporting to the Customer Experience Liaison, with accountability to the Manager, Landside Operations and Customer Experience LGA, this position is dedicated to drive and monitor the delivery of world-class customer experiences at all points of passenger interaction at the airport. The incumbent will have a passion and desire to satisfy plus surpass customer needs and expectations, monitoring, inspecting, and reporting on real-time operations to ensure that every customer experience interaction is exceptional. The incumbent will coordinate across the Airport Operations and Customer Experience organizations to implement innovative strategies and be a champion of the customer in all facets of airport operations.

　　Responsibilities:

　　Implement and support the airport's focus on customer experience and delivery of quality serviceMonitor in detail all facets of airport operations, service quality, and customer engagement through audits/inspections at all customer touchpoints (terminals, welcome centers, frontages, ground transportation areas, buses, garages) to ensure positive customer engagement and ongoing evaluation of the customer experiencePrepare summaries of key metrics, inspection data, and customer feedback to key staff in Landside Operations and the Customer Experience Identify and track follow-up actions to mitigate or rectify issues observed in the fieldProvide project management support for the implementation of CX projects and initiatives across all customer touchpoints, including the ASQ plan and Mystery ShopProvide real-time operations support for critical operations and customer experience needs as they arise

　　Qualifications:

　　Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond)Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.Excellent written and oral communication skillsInterest in contributing to the success of the New York and New Jersey regionInterest in public service and/or transportationWillingness to learn

　　Desired:

　　Dynamic, customer-focused leadership capability with the ability to manage, develop, and motivate diverse teams to perform at their highest levelExperience in exceptional delivery of customer service and customer communication programs in any transportation-related, high operational tempo environment, or equivalent consumer volumeStrong interpersonal skills with the ability to establish and maintain positive working relationships with all levels of internal and external stakeholders Demonstrated problem-solving analysis and decision-making skillsWorking knowledge of airport terminals and landside operationsDemonstrate ability to balance multiple competing priorities in a fast-paced environment

　　Internship Details:

　　The start date will be Thursday, May 30 with an orientation that will take place at 4 World Trade Center in Lower ManhattanThe internship will last 12 weeks, ending on Friday, August 23This is a full-time internship (generally 5 days per week at 7.25 hours of work per day plus a 45-minute break)The format is expected to be hybrid (2 days virtual, 3 days in-person at LaGuardia Airport)The hourly salary range is $17.20 to $28.85 (the hourly salary is determined by internship type and school year)These details are subject to change.

　　How to Apply:

　　Click "Apply Now"Follow the promptsPlease submit the following with your application:A resume that clearly indicates your expected graduation dateA cover letter detailing why you want to intern at The Port Authority of New York & New Jersey

　　How to Apply:

　　Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

　　Only applicants under consideration will be contacted.

　　About The Port Authority:

　　Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

　　Equal Opportunity Employer

　　The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.