At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　The Team

　　The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our services partners to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

　　The Role

　　We are looking for a dynamic Success Network leader who thrives in a fast-paced working environment and who can play an integral role in managing ServiceNow relationships within our services partners for EMEA.

　　Reporting to the VP Customer Outcomes EMEA (dotted line to Senior Director, Services Transformation) you will manage executive partner relationships, strategic engagement, capability creation, market penetration and capacity, as well as build partner strategies with EMEA CO go-to-market leaders.

　　You will create and execute joint strategic plans and drive market development activities that ultimately accelerate ServiceNow CO revenue growth. With a laser focus on our Customers and our Partners success and growth, this role will balance partner subcontractor work and the priming of partner sourced work under the governance of our Expert Services team.

　　The ideal candidate will have significant experience operating at the senior executive levels (ideally leveraging existing relationships) whilst also having a solid understanding of the aligned partners business model and organizational matrix.

　　A high degree of business acumen is a must in this role with an ability to translate how the ServiceNow platform can enable the partners to add value to their customers whilst reducing their partners risk and brand protection.

　　You will relate well not only to the partners but also to key internal ServiceNow stakeholders which include resourcing, sales and marketing management right through to the account sales and solution leads. Also, working closely with the ServiceNow ACE organisation you will ensure ServiceNow and the Partners capabilities enable high levels of customer adoption in the market.

　　This role will be well-suited to a high-energy autonomous individual with a diverse set of skills including the ability to identify and create lasting relationships, joint strategy development with business planning, contract negotiation with great communication skills.

　　To be successful in this role you have the aptitude and experience to:

　　Develop and execute joint business plans which drives all aspects of the partner relationship including; executive interlocks and cadence, solution and industry focus and investment, business development, enablement and certification plans etc.

　　Present and promote the ServiceNow value proposition and its capabilities leveraging your extended teams as needed to enable the partner to build a profitable and sustainable ServiceNow business by understand the value and investment payback.

　　Driving your partners to grow their investment in ServiceNow focusses on the four C’s – Capacity, Capability, Competency and Customer Success.

　　Source new opportunities for our sales team via your partner ecosystem and support them during the sales motion.

　　Develop and execute capacity plans to assure partner is well positioned to deliver successful customer implementations with high degrees of quality, customer success and satisfaction (certifications, project experience etc).

　　Support joint sales pursuit activities.

　　Develop and execute joint solution development plans with emphasis on targeting industry verticals and markets.

　　Provide regular communication and transparency to promote the success of the partnership both internal and external.

　　Regular business performance / relationship reviews with senior ServiceNow management.

　　Achieve and exceed all business goals set in 2024 and beyond

　　Act with integrity and respect for all.

　　Qualifications

　　You must exhibit excellent business literacy and acumen with the ability to build and articulate joint business value whilst interfacing at the senior management and C-level with ease.

　　Adept at moving quickly between low-level execution and high-level strategic thinking.

　　You must be able to engage in the most strategic, whilst executing in the very tactical as needed.

　　A good understanding and experience of successfully working with or within partner networks, and building strong relationships.

　　Experience working directly for these partners is a plus as is prior direct selling experience.

　　Superior relationship building skills across both internal and partner stakeholders creating win-win where possible.

　　A collaborator who is comfortable with ambiguity and embraces change in a rapidly growing business.

　　Representing the brand and interests of ServiceNow is paramount.

　　Excellent executive communication and presentation skills.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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