Position Title: Strategic Program Manager[GW1]

　　Reports To: Senior Manager of Enterprise Accounts & Strategy (EA&S) Japan[IY[2]

　　Dated: December 5th, 2023

　　Position Description:

　　This position has been created to work within EA&S (Enterprise Accounts and Strategy) to drive 2 key initiatives,

　　• pan-Medtronic strategic programs as the vehicle to optimize and maximize Medtronic capabilities horizontally as one company.

　　• EA businesses as the vehicle to establish strategic partnerships with selected corporate / strategic accounts for continuous Medtronic business retention and growth.

　　This position supports senior strategic planning manager within EA&S to drive pan-Medtronic strategic programs and EA projects in close collaboration with Japan Leadership Team (JLT), Operating Units (OUs), functions or principal commercial analyst within EA&S from commercial perspective.

　　This position leads…

　　• Value creation

　　• Change management and business transformation

　　• Customer Relationship Management (C-level)

　　• Customer Lifecycle management

　　• Business plan development

　　• Customer offering

　　• Customer service delivery

　　• Program/project management (internal & external)

　　• Program/project business review (internal & external)

　　• Reporting

　　Ultimately this role plays the key role in leading OUs and functions both from pan-Medtronic strategic programs and EA businesses and in maximizing pan-Medtronic business potential.

　　Position Responsibilities:

　　Supporting senior strategy planning manager to execute pan-Medtronic and EA commercial strategies by…

　　Defining Medtronic values which resolves customers’ pain points and enables customers’ successes.

　　Defining Medtronic benefits which motivate OUs and functions to work on pan-Medtronic strategic program and EA businesses.

　　Enabling Medtronic business transformation by leading internal stakeholders’ changes with OU / function leaders and senior strategy planning manager within EA&S.

　　Establishing EAs’ C-level relationship to elevate Medtronic relationship from product vendor to strategic partner.

　　Developing strategic partnerships with EAs, which enables long-term mutual business benefits both for EAs and Medtronic.

　　Developing business plans for each EA to grow / protect Medtronic businesses and materialize strategic partnerships.

　　Architecting economic and strategic programs for each EA and managing all the internal and external stakeholders and processes in offer phase toward contract signature with EA.

　　Managing all the internal and external stakeholders and resources in service delivery phase toward the end of programs. (EA’s sign-off)

　　Developing EA business review model for both internal and external customers with templates facilitating discussions to drive EA businesses.

　　Developing EA business reporting model for JLT/GR LT to have better transparency in EA businesses.

　　Developing efficient and sustainable EA offer and service delivery operations in collaboration with OUs and functions.

　　Summarizing best practices as local proof points with principal commercial analyst to replicate EA successes for Other EAs.

　　Leading workstreams across various functions and OUs to respond urgent requests with an impact on EA businesses and sales performances.

　　Implementing continual process improvement and standardization and supporting ad-hoc reporting requests flexibly.

　　Experience and Knowledge:

　　Specialized Knowledge and Experience Required:

　　• Deep insights on healthcare delivery system in Japan.

　　• Deep insights on hospital management / operations in Japan.

　　• Multiple touchpoints with hospital C-level.

　　• Excellent stakeholder management skill in matrix organization.

　　• Corporate / key account management experiences in healthcare.

　　• Solution selling experiences in healthcare.

　　• Advanced MS Office suite skills especially on Excel and PowerPoint.

　　• Project planning and management experiences.

　　• Change management experiences.

　　• LSS (Lean Six Sigma) / Process improvement experiences – Highly desirable.

　　Job Specific Competencies:

　　• Value driven approach with clear understanding of pain points / root causes.

　　• Guiding internal and external stakeholders to achieve the ultimate goals.

　　• Analytical, creative and disciplined – having a demonstrated ability to generate insights from various inputs, produce innovative concepts, and see them through from inception to implementation.

　　• Results-oriented with good organization and time-management skills, including working independently and unsupervised.

　　• Able to prioritize, handle multiple tasks and work under pressure.

　　• Excellent organizational and project management skills.

　　• Strong attention to detail.

　　• Maintain systems and practices that promote forward thinking and business performance improvement.

　　• Strong oral and written communication skills. Ability to understand and communicate novel concepts and ideas.

　　• Learns new skills and ideas quickly and assimilates complex information.

　　• Demonstrable ability to build solid relationships with external and internal stakeholders at all levels.

　　Personal Strength:

　　• Leadership / ownership

　　• Stakeholder management

　　• Enthusiasm and willingness to learn.

　　• Positive attitude to change.

　　• Articulate, proactive, accountable.

　　• Reliable and a team player.

　　• Interpersonal communication skill.

　　Qualifications:

　　• Fluent Japanese communication skills at business level

　　• Fluent English communication skills at business level

　　• Healthcare / Med-Tech industry experiences

　　• More than 8years of healthcare sales and marketing experiences

　　• Bachelor degree

　　• Master degree, Preferred

　　It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.