430257BR

　　Job Title:

　　Store Manager II-Lawrence, MA (Essex St)-Spanish Speaking Preferred

　　Company Overview:

　　Our Values

　　At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

　　Making Your Well-being a Priority

　　A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

　　Our Total Rewards Package

　　Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

　　How We Work

　　At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

　　Who We Are

　　TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

　　Auto req ID:

　　430257BR

　　Country:

　　United States

　　Job Requirements:

　　Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

　　Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)

　　Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results

　　Accountable for achieving both Store and individual performance metrics

　　Ability to manage multiple store locations and/or a diverse and complex customer base, if required

　　Acts as peer mentor to developing store managers

　　Requires deep expert knowledge of the business, banking and bank operations

　　Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps

　　Provides coaching, mentorship and guidance to others within area of expertise

　　Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)

　　Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners

　　Originates loan applications, handles Conditions of Lending and conducts loan closings

　　Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

　　Hours:

　　40 hours including weekends (Saturday/Sunday)

　　Job Details:

　　The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

　　Inclusiveness:

　　Our Commitment to Diversity, Equity, and Inclusion

　　At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

　　EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

　　Accommodation

　　If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

　　How We're Helping Make an Impact in Communities

　　TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

　　We look forward to hearing from you!

　　State:

　　Massachusetts

　　City:

　　Lawrence

　　Qualifications:

　　Undergraduate degree or equivalent experience

　　4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required

　　4+ years experience of proven business development skills, including ability to conceptualize and implement strategies

　　4+ years of proven leadership and coaching experience required

　　Small Business and Consumer lending experience required

　　Knowledge of Bank product lines and services as well as an understanding of Store operations and security

　　Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives

　　Strong financial analysis skills

　　Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers

　　Excellent verbal and written communication skills

　　Demonstrated ability to lead and motivate team members

　　Proficient with Microsoft Office suite

　　Notary License (preferred)

　　Work Location:

　　450 Essex Street

　　Business Line:

　　TD Bank AMCB

　　Job Category - Primary:

　　Retail Banking - Management

　　Job Category(s):

　　Retail Banking - Management

　　State (Primary):

　　Massachusetts

　　City (Primary):

　　Lawrence

　　Time Type:

　　Full Time

　　Employment Type:

　　Regular

　　Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.