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Store Manager
Store Manager-March 2024
Westfield
Mar 28, 2026
About Store Manager

  Company Foundations:

  Building relationships across all departments

  Culture-focused

  Internal growth opportunities

  Teamwork oriented

  Dedicated to the well-being of employees and communities

  Emphasis on risk management and safety

  Salary: $60,000/year

  Position summary: The Store Manager is a position of responsibility for establishing and maintaining customer relationships, oversees and is accountable for the operations of a store. Ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage. The Store Manager demonstrates a commitment to personal development and exceed company goals.

  General Purpose: The purpose of this position is to provide leadership in all store’s operational areas by guiding and motivating employees to provide safe, fast, and superior service to exceed customer expectations, stimulate the growth of the business. This position, along with all positions, are to uphold the Family Express Mission and Vision.

  Role Qualifications: Must be able to be on call 24 hours per day, 7 days per week. Must have a valid drivers license. Retail Management experience required. Foodservice experience preferred.

  Position Responsibilities:

  Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate

  Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures

  Conduct and ensure competitive fuel price surveys are completed as required

  Accurately review, verify, and complete store payroll

  Effectively operates all store equipment

  Must be able to obtain and maintain an Indiana alcohol manager designation

  Execute the overall marketing, merchandising, and promotional objectives

  Apply, enforce, and oversee the consistent use of early engagement, counseling, and disciplinary actions for all store associates according to Company policy and procedure

  Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, safety audits, and proper use of the daily and weekly shift duties lists by all associates

  Monitor applicant tracking system daily and respond to all applications in a timely manner

  Hire and retain qualified store associates

  Leads, motivates, inspires, trains, and coaches all employees

  Ensures store security and safety for all customers and employees; promptly reports any incident

  Ensure the store achieves the budgeted objectives and maintains a level of profitability acceptable to the Company, in the areas of sales, shrink, waste, cash over/short, expenses and labor management

  Complete store schedules in advance, ensuring all shifts are covered to meet business needs

  Completes all scheduled performance reviews

  Maintain active Cravin’s To Order training and ServSafe certifications at food service locations

  May include safety committee assignments

  Maintain a working phone at all times

  Other duties as assigned

  Essential Skills and Experience:

  Situational Awareness

  Strong customer-centric orientation

  Time management, multitasking, productivity, and a sense of urgency

  Excellent interpersonal and highly effective communication skills at all levels

  High performance team building and strong team player

  Ability to enhance team members’ performance

  Commitment to company mission and values

  Basic mathematical & computer proficiency

  Constructively deals with conflict

  Adaptability, flexibility, and receptive to change

  Problem analysis & resolution at both strategic & functional level

  Effective decision making based on sound judgment and reasoning

  Ability to read, write, and understand English

  Nonessential Skills and Experience:

  2-4 year college degree

  Previous retail experience

  Microsoft Office experience

  Reporting To This Position: All Store level employees assigned to location of responsibility.

  Physical demands and work environment:

  Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods longer than eight (8) ten to (10) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

  Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.

  Key words: retail, convenience, cashier, clerk, attendant, customer service, representative, station, RN, registered nurse, hiring immediately, operations, small, growth, internal growth, internal promotion, Aldi, Walmart, State of Indiana

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