Station Services Administrator

　　Job ID: 5353

　　Business Unit: Long Island Rail Road

　　Location: Jamaica, NY, United States

　　Regular/Temporary: Regular

　　Department: Chief Stations Officer

　　Date Posted: Jan 18, 2024

　　Description

　　Job Information

　　Title: Stations Service Administrator

　　Department: Stations

　　Post Date: 1/18/ 202 4

　　Close Date: 1/31 /202 4

　　Hay Point Evaluation: N/A

　　100% Hourly Rate of Pay: $ 56.3560

　　Position Classification: Safety Sensitive

　　Location: Queens

　　Reports To: Chief Stations Officer

　　Union Affiliation: TCU-5

　　Please note that this position has been designated as a “Policy Maker” pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.

　　Summary:

　　The purpose of this position is to perform and supervise the required support functions of the Stations Department. The major responsibilities include ensuring that the proper manpower resources are available and a ll ocate d for daily operation of ticket offices, TVM servicing and cleaning of stations; ensuring the accuracy of department payroll; coordinate all training; and maintaining absence control and p erfor m ing administrative functions for discipline records for the department. Position will ass i s t Assistant Director - Station Opera6ons Sup p o r t with coordination of employee attendance for random and follow up drug testing. Position is responsible for the dispatching of CAP support when required at stations as a result of service disruptions.

　　Responsibilities:

　　Responsibilities may include but are not limited to:

　　• Supervise the daily crew dispatching operation. Provide required staffing levels for Agents, Ticket Clerks, Ambassadors, SAMs, Public Information Officers and ASMs. Maintain the employee crew book with over 400 assignments. Provide the necessary documentation to Human Resources to support the hiring plan and obtain the budgeted headcount. Supervise and coordinate vacation scheduling for agents, ticket clerks, station appearance maintainers and customer service ambassadors (approx.500 employees) following the guidelines of the service level operating plan.

　　• Oversee & direct the dispatching of CAP when required to provide information /assistance to our customers.

　　• Perform the role of the department training coordinator. Coordinate all training within the department (over 500 employees) including courses which are federally mandated. Coordinate internal training programs as well including safety initiatives, new craft employee as well as CAP manager training. Monitor the use of training budgets to ensure we are staying within the allotted budgeted amount. Coordinate and schedule the internal Customer Service classes for our customer service staff.

　　• Perform weekly audits and verification of payroll for over 500 employees.

　　• Prepare, research, and process monthly Absence Control Report for department Senior staff review, Assistant Director - Station Operations Support to be briefed on all violators and items removed to determine if trial charges arc warranted. This position will issue letters of caution for violations as policy dictates.

　　• Liaison between approximately 500 employees and the 3n1 party vendor for all uniforms to ensure the yearly and newly hired distribution is completed properly. Represent the department on all corporate uniform decisions and procurement related items.

　　• Coordinate ne w employee orientation and training (Foremen, Assistant Foremen, SAMs, Clerks, Agents, and Ambassadors).

　　• Requests bussing agreements and/or any other agreements concerning represented forces from Labor Relations Department for service-related needs.

　　• May be assigned to work as required by management to provide coverage/assistance with Service disruptions, emergencies, and/or planned events. Cover weekends and holidays on a rotating basis as required.

　　• Coordinates efforts with Assistant Director-Stations Operations Support and the Medical Department to schedule the random drug testing for drug and alcohol testing for 49 CFR § 214.7 (FRA Ruling) compliance. Must adhere to strict confidentiality.

　　• Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Review performance of staff Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential Promote safe work practices and provide safe working conditions. Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example. Provide Assistant Director-Station Operations Supp ort with employee performance information to assist in performance review approvals.

　　Qualifications:

　　• Bachelor's Degree in Transportation, Business, Management, or related field, Demonstrated, directly related. equivalent experience and education may be considered in lieu of the degree, subject to approval.

　　• Must possess strong supervisory skills with three years progressively responsible related supervisory experience.

　　• Must possess the ability to effectively coordinate with all departments involved in the day-to-day operations. as well as employees on all levels of the organization.

　　• Must have demonstrated customer service skills.

　　• Must possess strong professional communications & interpersonal human relations skills to supervise and motivate subordinates.

　　• Must be proficient in Microsoft PC software applications such as Excel, Word, Access and PowerPoint.

　　• Must possess knowledge of collective bargaining agreements.

　　• Must have knowledge of procurement, accounts payable, accounting, and payroll processes and procedures.

　　• Must demonstrate effective leadership, analytical, and time management skills required to successfully accomplish priority assignments simultaneously.

　　• Knowledge of company policies and procedures, organizational structure and administrative experience is preferred.

　　• Knowledge of cr ew dispatching functions, payroll, audit procedures, and Customer Assistance Program is preferred.

　　• Experience assisting with the planning and monitoring of a section budget is preferred.

　　• Valid Driver's License is required.

　　• Access to a personal vehicle is . required .

　　Wage Progression:

　　Employees Hired Before 9/25/2014:

　　80% First 365 Calendar Days

　　85% Second 365 Calendar Days

　　90% Third 365 Calendar Days

　　95% Fourth 365 Calendar Days

　　100% After 1,460 Calendar Days

　　Employees Hired on or After 9/25/2014:

　　80% First 365 Calendar Days

　　80% Second 365 Calendar Days

　　85% Third 365 Calendar Days

　　90% Fourth 365 Calendar Days

　　90% Fifth 365 Calendar Days

　　95% Sixth 365 Calendar Days

　　100% After 2,190 Calendar Days

　　Other Information:

　　In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than 10 sick days in two of last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.

　　Equal Employment Opportunity:

　　MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

　　The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.