Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　About Digital Technology

　　We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. This role focuses across 3 areas: enablement of developers - ensuring they have the required skillset and certifications, Equip - provide the right set of tools and technologies which improves developer experience and simplify - the processes from build to release across DT.

　　Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

　　What you get to do in this role:Lead product strategy for developer tools that sets us up for success as we look to grow to $10B+ in revenueUnderstand the lifecycle of development on ServiceNow platform and articulate pain points of developersWork across Internal teams to identify the stakeholders needs to understand how teams within DT build on different ServiceNow instances and accordingly shape and provide inputs to build the developer productivity toolsWork across developer community to collect feedback on current and future Developer productivity tools and raise enhancement requests for improved or new featuresResponsible for the lifecycle of the product from development, release, socialization, adoption, and retiral phasesBuild & enhance a Best practices library which developers can refer to in real-time while coding and building on the platformBuild and report on metrics for the success of developer productivity such as - developer experience, certified developers, cycle time, feature build speed etcBrainstorm and work through different ideas and leverage Gen AI capabilities to enhance and improve developer productivityLead the promotion of across different groups of team members, along with the ability to influence inside and outside of your teamQualifications

　　To be successful in this role you have:8+ years of software product management experience, preferably working on an enterprise IaaS, SaaS or PaaSMust have working & functional knowledge on the ServiceNow platform - cloning, app repository, update set movements, upgrades, testing & releases, and the lifecycle development process on the Now platform2 years of experience building on the platform with javascript development experienceSolid understanding of Gen AI LLM concepts and awareness on how its being used to aid in developer productivityStrong prioritization skills based on user feedback and inputs and focus on high-impact activitiesExperience defining and capturing product requirements and transforming them into a product roadmapDeep curiosity about developer requirements and a track record in building internal customer relationships and delivering customer-centric solutionsThe ability to serve as a team lead and coach employees at lower levelsAn understanding of the Agile methodology (preferably scrum certified) to help in getting requirements and stories aligned and deliver in phases#DTjobs

　　FD21

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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