Zendesks people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

　　Our team is responsible for developing intelligent products that make agents more productive by automating manual work. From exploration and design to production deployment and maintenance. We are here to maximize agent productivity through tools and experiences that enable agents to easily accomplish their tasks so that they can provide better, faster customer support.

　　We are looking for a Staff Machine Learning Engineer to build the ML platform which provides robust infrastructure to transform models into products for our 145,000+ customers. The ideal candidate will have experience as a software engineer or MLOps engineer, a desire to work in ML/AI domain and a deep interest in developing complex systems and automating the simple ones.

　　What youll be doing

　　Build software to move machine learning from experiment to productionWork closely with Data Science, ML Engineers and Product teams to build ML-powered features and to increase ML adoption across ZendeskActively contribute to discussions about technical designs and standards.Champion initiatives to improve the scalability and robustness of our platformsDesign, prototype, and refine scalable infrastructureBuild really cool products with a great team

　　What you bring to the role

　　At least 6 years building scalable and stable software applicationsProficiency in at least one of our core languages: Python or Java or RubyExperience with AWS infrastructureExperience or knowledge of Docker and KubernetesA self-managed and dedicated approach with the ability to work independently.Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities.Experience building and deploying machine learning models. Strong understanding of end-to-end machine learning pipelines and components.Familiarity with data engineering tools e.g. SparkFamiliarity with AI/ML workflows and associated tooling e.g. Sagemaker, ML Flow, Metaflow

　　Tech Stack

　　Our code is written in Python, JavaOur servers live in AWSOur data is stored in S3, RDS MySQL, Redis, ElasticSearch, and Aurora and streamed through KafkaOur services are deployed to Kubernetes using Docker

　　What we offer

　　Ownership of the product features implementation you work onWhat you will be doing will have a huge impactTeam of passionate people who love what they do!Exciting features, ability to implement your own ideas and improvementsOpportunity to learn and grow!Possibility to specialise in areas like security, performance and reliability

　　...and everything you need to be effective and maintain work-life balance

　　Flexible working hoursProfessional development fundsComfortable office and a remote setupInternet and Phone bill allowancePremium Medical Insurance as well as Private Life Assurance

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.