Overview

　　We're looking for a Staff Analyst to join the Customer Analytics team. You will be responsible for owning key analyses projects, reporting, and processes leading to insights that help drive decision making to better serve and retain our customers. We are seeking a motivated and energetic data analyst to support the growth of the analytics function of this team

　　As a Staff Analyst on the Customer Analytics team, you will help lead strategic, data-driven decision making at Mailchimp. In this role, you will apply a variety of analytical tools and techniques to conduct analyses to understand and explain customer behavior, business trends, and predict future business outcomes. Your main stakeholders will be the customer success, customer management, customer education, and sales teams. You'll work cross-functionally with, product, finance, marketing, legal, and others -- to support the business on strategic analytics requests and build cross-functional reporting to arm Mailchimp with insights that will help steer our future.

　　This position is based in Atlanta, GA and we will offer Relocation

　　What you'll bring

　　Functional

　　Proven experience analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and create actionable insightsUnderstanding of customer support, sales enablement, and user behavior data analysis is a plus (Salesforce, Google Analytics, Adobe Analytics, etc.)Experience in partnering with and presenting to cross-functional leadership Strong communication, collaboration, and problem-solving abilities

　　Technical

　　Expertise in SQLDemonstrated, hands-on experience with data visualization tools (Tableau preferred)Experience working with cloud based data warehouses like Google BigQuery, Redshift, or Snowflake is a plus

　　Work/Education

　　3-5 years experience in an analytics-focused role, prior work experience within a technology (software) company is a plusBachelor's or Graduate degree, Field of Studies required: In a quantitative field or commesurat experience such at Statistics, Business Analytics, Data Science, Applied Math, Econometrics or Operations Research

　　How you will lead

　　Analysis & Insights

　　Build analysis plans individual or team analysis projectsUsing a combination of SQL, Excel/Sheets, and Tableau, analyze multiple kinds of data sets to provide a complete picture of user behaviorDesign experimentation initiatives, develop experiment tracking, analyze results and present recommendationsDevelop data infrastructure guidelines for new customer outreach programs and partner with data teams to implementDrive methodology iteration and build templates for common analysis projectsIdentify and synthesize both quantitative and qualitative research and trends related to the business Craft narratives and recommendations from analyses, build presentations, and present findings to business stakeholders

　　Drive Visibility & Decision Making

　　Lead the development, improvement, and automation of Customer Team Initiative reporting (e.g., Tableau & Looker dashboards, visualizations)Facilitate insight generation from KPIs, highlighting and decomposing trends and drilling down to identify underlying driversBuild relationships and provide analytical guidance to business stakeholders and leaders