Description

　　The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement. European language speaker / Multilingual.

　　Key job responsibilities

　　• Working on complex vendor disputes and resolving the queries in a time bound manner

　　• Meet or exceed applicable metrics of the process assigned.

　　• Working on underlying issues and fixing the root cause/s

　　• Manage vendor disputes via inbound email and outbound calls.

　　• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

　　• Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.

　　• Understand the pain points of vendor and solve our vendor disputes.

　　• Providing prompt, efficient, detailed, customer-oriented service to vendors.

　　• Escalating when appropriate to direct manager and/or senior leaders.

　　• Perform other projects and duties as required.

　　A day in the life

　　• Normal Office Environment.

　　• Report daily to the Pasay office.

　　• This role will primarily be reporting on mid shift and may also be requested to be on shifting schedule from time to time including night shift.

　　• Work during Holidays, may be required by the business

　　• May be asked to render overtime on critical and peak times as may be required by the Business.

　　• Might be asked to render overtime on critical and peak periods.

　　• Not open for relocation.

　　We are open to hiring candidates to work out of one of the following locations:

　　Manila, PHL

　　Basic Qualifications

　　• Minimum of 2 years graduate certificate.

　　• Amicable to taking Inbound and Outbound calls and if necessary work overtime.

　　• Proficient in the German language.

　　• For non-native speakers - he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day-to-day manner.

　　• For native speakers - he/ she will be required to go through English assessment test during the interview process.

　　• Proficient in Microsoft Excel and Word.

　　• Flexible to work in shifting schedule.

　　• Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.

　　• Can work under pressure and with deadlines.

　　• Excellent verbal and written communication skills, with a strong customer service focus.

　　• Has the ability to prioritize, multi-task and work with minimal supervision.

　　• A person who is open to work with diverse teams with different cultures on a global scale

　　Preferred Qualifications

　　• Preferably with a Bachelors/Master’s Degree in Finance/Accounting as Major Subject.

　　• Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.

　　• Preferably with Accounts receivable or cash application experience.

　　• A desire to take responsibility and ownership for projects from day one.

　　• A drive for continuous learning and self-development.

　　• A person who is self-motivated and driven.

　　• Fluency of other European language/s is an advantage.