Sr. Voluntary Benefit Analyst

Do you enjoy working with technology that will help people make informed decisions regarding their employee benefits? Are you the type of person that pays close attention to minor details? Then this role may suit you!

This is a hybrid role with the flexibility to work both virtually and from our Lake Mary, FL office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The AON Sr. Voluntary Benefit Analyst works closely with the Director of VB Operations System Quality Control on all assigned U2X system cases to ensure carrier set up documentation is complete for build purposes and enrollment system accuracy. In this role, you will be responsible for testing completion of the Voluntary Benefits programmed in the enrollment platform using the tools specifically designed to accomplish this task. Your tasks will vary from day to day based on the current client implementation phase.

Responsibilities:

Reviews the carrier build packets to make certain that all requirements are contained to include: rate information in the specified format, any state and/or carrier requirements; and required underwriting questions that will be built into the system

Is the first point of contact for questions from the client team

Serves as Liaison between the client teams and carrier contacts to address any discrepancies with system Build Packet information.

Possesses working knowledge of the plan design document (PDD) for each client. Information contained in this document along with the testing tools will be primarily used for system/platform testing to ensure system accuracy

Completes system testing for our AON VB offer using the testing tools for each case prior to open enrollment Go Live date

Responsible for tracking issues found with system testing for feedback to the client implementation team

Interacts (Open communication) with the assigned implementation team Benefit Analyst and System Analyst to ascertain employee benefits guidelines including but not limited to employee classes, waiting periods, etc. necessary for testing purposes to ensure a successful enrollment experience for each of our clients.

Participates and completes all training available to our Business Unit

Performs all other related and compatible duties as assigned

Coordinates with our India Team members to provide:

A Debrief for the assigned client and all pertinent testing tools for the assigned client

Serves as liaison between our India Team and the client teams to ensure the testing process is moving forward with no issues and provides guidance as needed

Monitors testing progress with the assigned team member and is responsible for posting all issues found with the system in the Main testing log for fixes and resolutions.

Skills and experience that will lead to success

5+ year Benefits plan administration background

5+ year customer service background

Strong functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates.

Must be proficient in Excel, Word, and other MS Office products along with Adobe products.

Strong written, oral, and interpersonal communication skills.

Education

HS Diploma required. Bachelor’s degree preferred or equivalent years of industry experience.

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $55,000 to $67,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

The salary range reflected is based on a primary work location of Lake Mary, FL. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and ADD insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

#LI-DD1 #LI-HYBRID

2541937

Sr. Voluntary Benefit Analyst

Do you enjoy working with technology that will help people make informed decisions regarding their employee benefits? Are you the type of person that pays close attention to minor details? Then this role may suit you!

This is a hybrid role with the flexibility to work both virtually and from our Lake Mary, FL office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The AON Sr. Voluntary Benefit Analyst works closely with the Director of VB Operations System Quality Control on all assigned U2X system cases to ensure carrier set up documentation is complete for build purposes and enrollment system accuracy. In this role, you will be responsible for testing completion of the Voluntary Benefits programmed in the enrollment platform using the tools specifically designed to accomplish this task. Your tasks will vary from day to day based on the current client implementation phase.

Responsibilities:

Reviews the carrier build packets to make certain that all requirements are contained to include: rate information in the specified format, any state and/or carrier requirements; and required underwriting questions that will be built into the system

Is the first point of contact for questions from the client team

Serves as Liaison between the client teams and carrier contacts to address any discrepancies with system Build Packet information.

Possesses working knowledge of the plan design document (PDD) for each client. Information contained in this document along with the testing tools will be primarily used for system/platform testing to ensure system accuracy

Completes system testing for our AON VB offer using the testing tools for each case prior to open enrollment Go Live date

Responsible for tracking issues found with system testing for feedback to the client implementation team

Interacts (Open communication) with the assigned implementation team Benefit Analyst and System Analyst to ascertain employee benefits guidelines including but not limited to employee classes, waiting periods, etc. necessary for testing purposes to ensure a successful enrollment experience for each of our clients.

Participates and completes all training available to our Business Unit

Performs all other related and compatible duties as assigned

Coordinates with our India Team members to provide:

A Debrief for the assigned client and all pertinent testing tools for the assigned client

Serves as liaison between our India Team and the client teams to ensure the testing process is moving forward with no issues and provides guidance as needed

Monitors testing progress with the assigned team member and is responsible for posting all issues found with the system in the Main testing log for fixes and resolutions.

Skills and experience that will lead to success

5+ year Benefits plan administration background

5+ year customer service background

Strong functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates.

Must be proficient in Excel, Word, and other MS Office products along with Adobe products.

Strong written, oral, and interpersonal communication skills.

Education

HS Diploma required. Bachelor’s degree preferred or equivalent years of industry experience.

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $55,000 to $67,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

The salary range reflected is based on a primary work location of Lake Mary, FL. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and ADD insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

#LI-DD1 #LI-HYBRID