Description

　　Do you want to work on complex problems in the real time communications space while building Amazon's communications platform powered by Amazon Web Services (AWS)? Are you looking for a fast-paced AWS team to apply your deep analytical and engineering skills to? The Amazon Chime SDK team builds APIs and SDKs to deliver Real Time Collaboration as an easy-to-use AWS service with the pay-for-what-you-use model. We enable AWS customers to build collaboration features like audio, video and chat into their existing applications and services. Customers start from a simple and familiar on-boarding experience they are used to with AWS services with documentation and samples and build up to solving complex workflows with Bots interactions. We also build sticky differentiators for the service leveraging other AWS services like WorkDocs, Alexa, Comprehend, Transcribe, etc.

　　We believe in using AWS's scale, reliability, flexibility and ease of use to deliver early versions of this exciting software quickly and iteratively, to get customer feedback, and use the feedback to make data driven and agile decisions. We rely on software engineers leveraging their own expertise and perspectives to drive quality into our product.

　　We are seeking a Sr Telecom Support Engineer with deep knowledge of SIP protocol and Linux/UNIX expertise to help us support and expand Amazon Chime’s telecom infrastructure. You will be part of a global team responsible for the day to day operations, deployment, and break/fix for our services. As a Sr Telecom Support Engineer, you will focus on complex and ambiguous problems for our customers and service, will be part of a follow-the-sun on-call team, and will handle critical event escalations.

　　About us

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work/Life Balance

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　Dublin, D, IRL

　　Basic Qualifications

　　6+ years relevant engineering experience in a technical operations environment

　　3+ years of SIP/VoIP Telephony design and operational experience

　　2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of telephony systems.

　　Preferred Qualifications

　　Proven networking and troubleshooting skills.

　　Experience with telecom systems and protocols (SIP, RTP, PSTN)

　　Familiar with open source SIP stacks

　　Experience troubleshooting carrier and various connectivity issues both IP and TDM

　　Solid understanding of the Linux Operating System

　　Excellent TCP/IP networking fundamentals

　　Must have excellent communication and documentation skills

　　Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP, UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices

　　Software development experience

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).