Job Description

　　The Sr. Technical Training Specialist, Antibody is the product portfolio SME and responsible for the creation of innovative educational content, layout and setup for technical trainings delivered to our customers, Channel Partners and employees virtually or in-person. The incumbent will facilitate the collaboration with different stakeholders to integrate self-paced eLearning and Virtual/Augmented/Mixed Reality into our current training strategies. This individual will develop a deep understanding of all OLI Antibody products to support the Sales and Technical Support activities for achieving annual revenue targets, including travel to customer sites if requested.

　　The successful candidate will collaborate with business colleagues including Managers from Technical Support, Software Development, Reagent R&D, Field Applications Scientists, Marketing, and Sales.

　　The duties and responsibilities include, but are not limited to the following:

　　Develop and deliver content at technical training programs for customers, channel partners, and new Sales/FAS hires as it pertains to Antibody product portfolio either virtually or in-person.

　　Develop competency models and/or certification programs to ensure product proficiency.

　　Adapt to changes in technology; work independently and as a team member; establish and maintain harmonious and collaborative working relationships with all Thermo Fisher functions including Sales, Marketing, R&D, Technical Support, and Field Applications Scientists.

　　Collaborate with R&D and Marketing to ensure course content is accurate, relevant, consistent with required workflows, and up to date with product specifications.

　　Become a subject matter authority on all Antibody products and provide technical input on workflow or analysis data sets presented from the field. Funnel all potential product performance issues through the Customer Inquiry process and OLI QMS.

　　Contribute to NPI for the Antibody product portfolio by representing Service and Support aspect in a core team.

　　Facilitate strategy for online training materials including interactive self-paced eLearning courses, videos, online assessments, job aids, and virtual/remote live or recorded instructor-led programs.

　　Ensure that all required employee training and certification is communicated, launched, and passing scores are met.

　　Leverage internal colleagues as instructors for larger regional workshops if needed.

　　Travel to meetings, workshops, trade shows, or customer sites if needed.

　　Ensure all training modules are current, coordinated with new product releases and updated continuously to reflect key competitive differentiators.

　　Ensure technical training is aligned with broader business initiatives.

　　Under general supervision ensure that laboratory protocols and procedures are accurately and safely followed for quality assurance and maintain the quality of all the products involved.

　　Gain an extensive knowledge of the business practices and policies involved in routine Sales’ activities.

　　Maintain a professional corporate image in front of customers and potential customers.

　　Adhere to all Standard Operating Procedures within Thermo Fisher.

　　Maintain confidentiality of Thermo Fisher corporate business information and data.

　　Minimum Requirements/Qualifications:

　　A Bachelor’s degree from an accredited higher learning institution in the Biological or Chemical Sciences and at least five (5) years of experience in an HLA Laboratory or related HLA experience.

　　A working clinical knowledge of Thermo Fisher products and HLA field.

　　A comfort level with public speaking; previous professional experience preferred.

　　Knowledge of Microsoft Office products for word processing, and the creation of presentations.

　　Experience with content creation tools such as Movavi, BioRender and LMS such as Brainshark and Docebo preferred.

　　Answer technical questions related to the performance of Thermo Fisher products.

　　Multi-task responsibilities/activities, problem tackle and meet deadlines.

　　Exercise independent discretion and judgment in execution of duties.

　　Effectively communicate, both orally and in writing to management, customers, third party personnel.

　　Maintain confidentiality of critical company and product information.

　　Acquire and report market feedback.

　　Work in a team setting in a collaborative and effective manner.

　　Working Conditions/Physical Requirements :

　　This position will operate a computer terminal daily. Occasional lifting of office and/or laboratory equipment up to 50 lbs. 25 – 30% travel via auto, train, or commercial aircraft.

　　Compensation and Benefits

　　This position may be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues can count on, which includes:

　　A choice of national medical and dental plans, and a national vision plan, including health incentive programs

　　Employee assistance and family support programs, including commuter benefits and tuition reimbursement

　　At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

　　Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

　　Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

　　This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Compensation and Benefits

　　The salary range estimated for this position based in California is $92,900.00–$123,850.00.

　　This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

　　A choice of national medical and dental plans, and a national vision plan, including health incentive programs

　　Employee assistance and family support programs, including commuter benefits and tuition reimbursement

　　At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

　　Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

　　Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.