Overview

　　As a Senior Systems Analyst, you will join a team responsible for supporting technology for Chick-fil-A's Staff Technology. As our business grows in sales and complexity, new processes and systems to support this growth are required to scale and thrive. In this role, you will serve as a liaison between Digital Transformation & Technology and Organizational Planning, providing technical and functional solutions to support Chick-fil-A's growth. You will partner with Organizational Planning, Financial Planning and Talent Planning to implement a strategy execution management system to capture strategy, tie key work to the strategy, and monitor progress of ongoing projects.

　　Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　 Responsibilities

　　Serves as a trusted technology advisor to the Organizational Planning Department. Partners with Organizational Planning, Financial Planning and Talent Planning to understand business goals and gather business requirements. Leads small projects and serves on medium to large projects providing both technical and functional solutions to help the Planning Departments achieve strategic goals and objectives. Understands Organizational Planning's procedures and technology capabilities and recommends process changes to standardize functionality and reduce manual work. Assists with vendor selection process for new SaaS products and leads technical implementation. Translates complex business requirements into technical specifications, taking into account impact on integrated systems. Performs unit testing and facilitates user acceptance testing. Supports existing solutions and integrations, troubleshooting and serving as primary point of contact for technical issues. Partners with and oversees vendors for enhancements and integrations to systems, serving as technical liaison for system issues between Organizational Planning and vendors. Retires technical debt when onboarding new solutions and integrations. Works with other functional and technical teams in DTT to document, develop, test, and support solutions.

　　 Minimum Qualifications

　　Experience configuring SaaS solutions Proficient in writing SQL queries against databases Strong analytical and problem solving skills Good interpersonal skills and desire to work collaboratively Strong written and oral communication skills Attention to detail Organized and comfortable with managing project details Adaptable and comfortable navigating ambiguity

　　 Minimum Years of Experience

　　2

　　 Travel Requirements

　　10%

　　 Required Level of Education

　　Bachelor's degree or equivalent experience

　　 Preferred Level of Education

　　Bachelors Degree

　　 Major/Concentration

　　Technical Field of Study