POSITION: Box Office Manager

　　DEPARTMENT: Box Office

　　REPORTS TO: Director of Finance

　　FLSA STATUS: Salaried, Exempt

　　Summary

　　As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

　　Thunder Ridge Nature’s Arena has an excellent and immediate opening for a Box Office Manager. The Box Office Manager oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates.

　　Essential Duties and Responsibilities

　　Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.

　　Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.

　　Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.

　　Builds and modifies all computer ticket events and issues computer access codes to facility management.

　　Coordinates the house scale for all ticket events.

　　Maintains communication with ticket company representatives for updates and/or revisions in computer operations.

　　Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.

　　Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.

　　Prepares and presents the final box office statement for settlement of each event.

　　Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.

　　Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.

　　Supervises, instructs, and trains ticket sellers as to the proper selling procedures.

　　Assists or sells tickets as needed.

　　Opens and or closes ticket window as required.

　　Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

　　Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

　　Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.

　　Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.

　　Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

　　Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

　　Prepares and submits daily report of business transactions.

　　Makes bank deposits.

　　Maintains accurate count of tickets sold, money received from ticket sellers and change banks.

　　Supervisory Responsibilities

　　Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units.

　　Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws.

　　Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

　　Qualifications

　　Ability to work with minimal supervision.

　　Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed.

　　Must be able to speak, read, and write English.

　　Must have professional attitude and appearance.

　　Education and/or Experience

　　Bachelor's Degree preferred.

　　3 years related experience required.

　　Or equivalent combination of education and experience

　　Experience in accounting and customer service essential

　　Box office experience in a similar environment strongly preferred

　　Supervisory experience preferred

　　Skills and Abilities

　　Excellent communication, problem solving and organizational skills required

　　Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation

　　Ability to analyze data and figures.

　　Knowledge of supervisory principles and practices

　　Ability to coordinate and schedule staff.

　　Excellent good customer service and public relations skills

　　Demonstrated knowledge of ticket selling/box office operations

　　Ability to count money, make change accurately.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.

　　NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

　　ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.