Job Description

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　As an Advisory Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Engineer is sought by customers and Oracle employees to provide expert technical advice.

　　Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelors in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracles core products, applications, and tools.

　　As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

　　Responsibilities

　　Customer Success Services (CSS)

　　Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric- we want you with us!

　　Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated EBS Apps developer. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

　　The EBS Oracle Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.

　　He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

　　What you will do

　　Work on developing technical solutions to meet business requirements gathered and documented by functional consultant

　　Identify and resolve key issues related to code change requirements and bug fixes

　　Support Oracle ERP products and services from the technical aspect in line with the contractual agreement

　　Works with support to resolve Customers SRs.

　　Conduct knowledge transfer sessions both within the Oracle team and to end users.

　　Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.

　　Technical skills that we want you to use…

　　Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must.

　　Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.

　　Java, ADF and PaaS skills are preferred

　　Oracle relevant technical Certification are preferred

　　Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).

　　Strong analytical and problem solving skills

　　Technical troubleshooting experience.

　　What we will offer you

　　Learning and development opportunities to advance your career

　　An Employee Assistance Program to support your mental health

　　Employee resource groups that champion our diverse communities

　　Core benefits such as medical, life insurance, and access to retirement planning

　　An inclusive culture that celebrates what makes you unique

　　· A competitive salary with exciting benefits

　　At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/

　　Qualifications displayed in the job posting

　　Email of Internal Contact

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer