Sr Specialist Customer Operations and Accounts

　　Job Info

　　111523

　　Posting Expiration Date: Feb 19, 2024

　　Schedule Type: Full-Time

　　Minimum Salary: $95000

　　Maximum Salary: $120000

　　Organization: Customer Operations

　　Department: Specialized Activities

　　Section: CUST OPS Corp Cust Accounts

　　Location: NY-New York-4 Irving Pl Headquarters

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　　Job Description

　　Mission Statement

　　Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.Core Responsibilities

　　Identifies impediments to excellent customer service and develops programs/procedures to overcome them; develop and implement performance measurements to monitor quality customer service and productivity.

　　Analyzes training needs within the section and develops/recommends training programs, as appropriate.

　　Monitors and evaluates expenditures for labor and non-labor (materials and supplies, petty cash, etc.) as compared to prescribed limits detailed in the annual budget for the assigned area/project.

　　Conducts announced and unannounced reviews to measure overall customer satisfaction and ensure timely and efficient compliance with policies and procedures; develops recommendations for improvement and follow-up to ensure they are instituted.

　　Performs and documents operational reviews of the section's activities; recommends improved procedures, as appropriate, and ensures their implementation.

　　Ensures consistency of processes within the section and innovates when appropriate to achieve departmental objectives within established cost constraints.

　　Interface with outside agencies and firms, utility companies, security, customers, and senior management, providing information, testimony and collaboration, as appropriate. Develop relationships with various government agencies, other departments and vendors to enhance and promote Customer Operations.

　　Encourages a workplace environment that fosters professionalism, safety, honest, courtesy, excellence and teamwork.

　　Effectively communicates and enforces the Company's policies governing safety, code of conduct, EEO, security, chemical and substance abuse, discipline and collective bargaining agreement.

　　Performs special assignments as directed by the Section Manager, General Manager, and Senior Vice President

　　Required Education/Experience

　　Bachelor's Degree and 3 years of work experience or

　　Associate's Degree and 4 years of work experience or

　　High School Diploma/GED and 5 years of related work experience

　　Relevant Work Experience

　　3-5 years work experience in Customer Service. Knowledge of all facets of Customer Operations including, but not limited to Customer Accounting, Gas & Electric Service Rates, Customer Relations, Investigations (Complaint and Billing), Auditing, and Employee Relations. Prior supervisory experience is essential. Required

　　Experienced team player who has demonstrated a high regard for personal responsibility and can work with little or no supervision. Required

　　Exhibits a deep commitment to excellence and a keen attention to detail. Required

　　Ability to make timely and sound decisions and takes initiative in attaining a high level of customer satisfaction. Required

　　Possesses excellent analytical and verbal and written communications skills. Required

　　Licenses & Certifications

　　Driver's License RequiredOther Physical Demands

　　Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.Technical Difficulty Statement

　　For technical issues, please contact us at [email protected]Equal Opportunity Employer

　　Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.