About USS

　　You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

　　THE USS DIFFERENCE

　　One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

　　The largest inventory of equipment in the country.

　　Coast-to-coast coverage with over 130+ locations in 27 states — and growing!

　　Primary Purpose

　　The Billing and Payments Specialist is an essential partner in providing world-class front-line support through multiple channels (phone, email, or chat) to USS Customers. This position provides exceptional customer experience while discovering and resolving customer billing issues, disputes, and collections in a professional and prompt manner. This position has a clear understanding of USS’s process from quote to order, delivery, servicing, invoicing to collecting of all open accounts receivable. The Billing and Collections Specialist must maintain a positive and professional attitude, enjoy problem solving, working with other departments for resolution and thrive in a fast pace rewarding environment.

　　Essential Functions

　　Professionally answer a high volume of inbound calls within performance guidelines

　　Provide World Class Services and promote one call resolution

　　Maintain a comprehensive knowledge of USS products and services

　　Validate with customer’s they have open invoices and working with customers on PO#’s

　　Interact with customers for account reconciliation, researching and resolving disputes, and collecting on open accounts receivable

　　Cleary communicate and coordinate with sales, field operations, and office personnel to ensure customer requests are handled appropriately and in a prompt fashion

　　Resolve customers disputes and billing inquires

　　Partner with the legal team on accounts regarding customer tax exempt status

　　Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs

　　Working with customer to aid in access to Customer Portal

　　Collecting information from customer’s it they have special billing needs

　　Proactively find trends and aid in implementing process improvements

　　Meet defined department goals, monthly activity metrics and KPI’s

　　Meet Quality Assurance Standards

　　Champion, demonstrate, and uphold our values: Easy, Safe, & Clean

　　Ability to work multiple systems simultaneously

　　Mentor and coach other members of the Billing and Payments team

　　Perform other duties as assigned

　　SUPERVISORY RESPONSIBILITIES

　　This position has no supervisory responsibilities.

　　Qualifications

　　QUALIFICATIONS

　　EDUCATION

　　Min/Preferred

　　Education Level

　　Description

　　Minimum

　　Preferred

　　High School or GED

　　4 Year / Bachelors Degree

　　Bachelor Degree or equivalent years of experience

　　EXPERIENCE

　　Minimum Years of Experience

　　Maximum Years of Experience

　　Comments

　　4

　　Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience

　　ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

　　Thoroughly and accurately performs work with little to no guidance on a regular basis

　　Proficient in all systems and ability to train others

　　Strong focus on exceptional customer resolution

　　Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter

　　Knowledge of Accounting principles and practices

　　Ability to demonstrate strong professional communication skills, both oral and written

　　Knowledge of principles and processes for providing customer service including quality service standards

　　Proficient in Microsoft Excel, Word, and PowerPoint

　　Strong organizational, collaboration and time management skills

　　Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately

　　Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time

　　Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills

　　Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

　　Physical Requirements

　　PHYSICAL REQUIREMENTS

　　Demand

　　Frequency

　　Sit while answering phones or reply to emails

　　Constant

　　Use hands and fingers to handle, control or feel objects tools or controls

　　Frequent

　　Repeat the same movements when entering data

　　Frequent

　　See details of objects that are less than a few feet away

　　Constant

　　Speak clearly so listeners can understand

　　Frequent

　　Understand the speech of another person

　　Frequent

　　Focus on one source of sound and ignore others

　　Frequent

　　Hear sounds and recognize the difference between them

　　Frequent

　　See differences between colors, shades and brightness

　　Frequent

　　Benefits Summary

　　All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

　　Paid Time Off (pro-rated for Part-Time employees)

　　Paid Holidays

　　Medical/Pharmacy

　　Dental

　　Vision

　　100% Employer-Paid Short-Term Disability

　　100% Employer-Paid Long-Term Disability

　　100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

　　Voluntary Employee Life & Accidental Death and Dismemberment

　　Voluntary Spousal Life

　　Voluntary Dependent Life

　　Hospital Indemnity, Accident and Critical Illness

　　Commuter/Transit Account

　　Healthcare Flexible Spending Account

　　Dependent Care Flexible Spending Account

　　Health Savings Account

　　401(k) with employer match

　　100% Employer-Paid Employee Assistance Program (EAP)

　　Employee Discounts

　　Salary Range

　　– / hour

　　EEO Statement

　　EEO STATEMENT

　　United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.