DIRECTV is seeking a Sr. Specialist in Advanced Analytics to gather, analyze, and interpret a wide variety of operational and customer data to identify key drivers, relationships, and insights to support Loyalty Call Center Operations, to include agent performance, customer behavior, disconnect rates, retention strategy evaluation, and recommendation. This strategic leader requires the ability to bring together disparate datasets to provide key/actionable insights.

　　Here's what you’ll do:

　　Projects may include disconnect analysis, customer behavior/segmentation, credit spend/offer effectiveness product level analysis, and customer experience analysis, all with a focus on customer retention.

　　Apply advanced analytics techniques to support insights, including significance testing, multiple regression techniques, AB testing, and experimental design, etc.

　　Develop reports, charts, tables, and visualizations to support analytical insights and to clearly communicate the indicated actions to Leadership and business partners.

　　What you’ll need to be successful:

　　Preferred degree in Business Analytics, Statistics, Mathematics, Computer Science, or related field.

　　5-8 years in related experience in Advanced Analytics, Business Analytics

　　Required Technical Skills/Competencies - Databricks, SQL, Python, Snowflake, Relational Database Structures, Data Analytics/Data Mining Tools. PowerBI/Tableau, Microsoft Office, including Advanced Excel skills.

　　This role requires approximately, but not limited to, 10% travel.

　　This is a remote position that can be located anywhere in the United States. #LI-Remote

　　A career with us comes with big rewards:

　　DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.

　　The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

　　DIRECTV WAGE ZONES: $96,140 - $174,570

　　Low (N1): $96,140 - $144,210

　　Mid (N2): $101,200 - $151,800

　　High (N3): $111,320 - $166,980

　　Top (N4): $116,380 - $174,570

　　Click HERE (https://tbcdn.talentbrew.com/company/390/pdf/GeoZone-by-DMA-003.pdf) to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

　　Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

　　Apply today!

　　RSRDTV

　　DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.