Description

　　As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

　　OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

　　Key job responsibilities

　　The Sr ServiceNow App Developer Engineer will contribute and provide direction to the following core team areas of focus:

　　• Perform technical administration and maintenance of ServiceNow IT Business Management.

　　• Partner with cross functional teams to build enhancements and integrations that scale.

　　• Create ServiceNow workflows and business rules for service improvements.

　　• Interface with ServiceNow for all operational requests / issues / planning.

　　• Lead ServiceNow release upgrades including technical and stakeholder management activities.

　　• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.

　　• Provide user training related to ServiceNow processes, policies and procedures.

　　• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

　　A day in the life

　　Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

　　The benefits that generally apply to regular, full-time employees include:

　　Medical, Dental, and Vision Coverage

　　Maternity and Parental Leave Options

　　Paid Time Off (PTO)

　　401(k) Plan

　　If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

　　At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

　　We are open to hiring candidates to work out of one of the following locations:

　　Austin, TX, USA | Nashville, TN, USA

　　Basic Qualifications

　　Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.

　　Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.

　　3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

　　5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

　　Preferred Qualifications

　　6+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services.

　　6+ years of experience with Agile scrum/Kanban methodology.

　　Experience with JavaScript, Perl or PHP is strongly preferred.

　　Experience customizing or developing reports from data residing in relational databases.

　　Experience with web service integrations using REST, SOAP, etc.

　　ITIL Foundation certified or related experience preferred.

　　Excellent written and verbal communications.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.