NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions.

　　Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.

　　Job Summary

　　This position is primarily responsible for providing excellent project management support to multiple clients and projects. Project Coordinators are assigned to support client projects within specific business units at Pivot. Pivot’s clients include Broadband providers and the vendors that serve them as well as nonprofit clients (educational institutions, associations, and charitable organizations).

　　Responsibilities

　　Responsible for coordinating and monitoring projects from initiation through completion for the clients of multiple project leads

　　Manage client roadmaps, team utilization & capacity planning for clients and internal staff

　　Responsible for hands-on project coordination, overseeing and directing multiple projects at a time and ensuring that projects meet or exceed internal team and client expectations and stay within budget

　　Demonstrate a thorough working knowledge of Pivot project management software tools, and supports PMs AEs, PCs and product teams with process and systems questions

　　Responsible for project managing special projects or small client projects independently

　　Provide support for Account Executives (AEs), Project Managers (PMs) and/or others across Pivot business units

　　Work directly with clients to move a project forward as needed, provide an update or when delegated by project lead

　　Evaluate and recommends process improvement opportunities, to include process documentation, and training. Works to keep internal process documentation up to date and accurate

　　Responsible for creating project plans (based on milestones set by project lead), identifying and addressing projects risks, ensuring project team members meet their deliverables in the hours allotted

　　Work with internal teams to keep projects on track and ensure deadlines are met

　　Communicate with team leaders on upcoming capacity needs for staff, status updates and outstanding issues on delivery dates and other project warning signs

　　Evaluate changes in scope and schedule, assess impact on a project plan, and coordinate recommendations to the client and internal teams

　　Assist with initial project scope then monitor project budgets with resource tasks, and outside expenses

　　Assist with updating Weekly Status Report (or client meeting agendas) for projects PC is managing

　　Manage projects to established processes and make recommendations for process improvements and changes so that we continue to learn and improve operational efficiencies

　　Manage project quality by QA checking, testing, and ensure proper project specifications are met

　　Vendor coordination, quoting POs, accepting invoices and process for billing

　　Manage assigned projects from budget management, resource planning, workflow, team communication and client engagement

　　Actively recommend new strategies and methods of organization, and efficiency to others

　　There are no supervisory responsibilities with this position, however Senior PCs are responsible for shadowing and coaching new PCs

　　Other duties as assigned

　　Qualifications

　　Knowledge, Skills, and Abilities  

　　Excellent communication and presentations skills for successful interaction with all levels of management, employees, clients, and the public

　　Excellent verbal and written communication skills

　　Proven ability to build strong relationships with clients

　　Expertise in Microsoft Office and Google Suite (Google Docs and Google Sheets)

　　Experience in Forecast or other PM/workflow software preferred

　　Solid project management skills: ability to coordinate, prioritize and handle multiple projects simultaneously

　　Goal-oriented, collaborator with excellent organizational skills

　　Detail-oriented, paying special attention to proofreading all material

　　Ability to multi-task, delegate and meet tight deadlines

　　Ability to coach and mentor process and best practices

　　Ability to identify, recommend and implement process improvements

　　Minimum Education and Experience  

　　B.S. Marketing, Advertising, Communication, Business, or equivalent experience

　　3 plus years’ experience in marketing or project management preferred

　　Experience as a project coordinator/producer for a creative agency is a plus

　　  Physical Demands

　　Work is typically performed in a remote office setting

　　Occasionally travel may be required (up to 10%)

　　Disclaimer:  The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to be an exhaustive list of required responsibilities, duties and skills.  The order in which responsibilities, duties and skills are listed is not significant.

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