Description

　　The Home Innovation Program and Licensing team is seeking a Sr. Program Manager who will coordinate and drive key programs and business goals for WW Licensing CX. We are the stewards of Entertainment and Character (Franchise) customer experience and this person will act as the global program lead coordinating work across product, program, tech, and marketing. This role is focused on launching net-new product innovation in the EU and reaching the broadest set of customers possible through data and feature scaling.

　　The ideal candidate is a strong project manager who is customer obsessed, data-driven, detail-oriented, and excited to work in a fast-paced environment. They are comfortable working both independently as well as in close partnership with team members across product, marketing, and UX design.

　　We need a talented program and project manager who can develop and manage complex mechanisms to align global stakeholders around our customer and business outcomes. The Program Manager will be responsible customer research, roadmap planning and alignment, go-to-market activities, and ongoing reporting across a set of Licensing features. They will own creating, executing and optimizing program mechanisms to automate, scale, and extend critical customer innovations across categories and countries.

　　Key job responsibilities

　　Lead end-to-end program management including content management, logistics, communication, delivery and facilitator coordination, analytics and reporting.

　　Dive deep into customer needs across WW Licensing product lines to understand critical pain points, purchase journeys, and product opportunities.

　　Conduct analyses into feature usage and engagement; regularly inspect manual processes to uncover scaling opportunities.

　　Respond to changes in products/programs/features/policies by revising goals at the pace of innovation.

　　Facilitate requirements gathering meetings with Operations, Product, Technology, and Business Development teams.

　　Identify and define Key Performance Indicators for owned programs within Home Innovation.

　　Proactively drive change and continuous improvement in support of the business goals.

　　Foster tight partnerships with key stakeholders. This role in particular requires strong relationships with peers in retail, operations, and technology teams.

　　Proactively communicate your teams' plans and accomplishments in both verbal and written narratives to ensure alignment with senior management and technical partners.

　　About the team

　　EU Home Innovation Program and Licensing (HIP-L) has the vision to make Amazon the go-to destination for fans to discover selection across their favourite franchises. HIP-L does so as owner of the pre-purchase CX in EU across the Discovery, Assessment and Consideration stages of the shopping journey. We work in a federated model with partners in US and India, as a global organization that scales new experiences across regions. Joining the HIP-L team means partnering with a dynamic and creative group who sets a high bar for innovation and success in a fast-paced and changing environment.

　　We are open to hiring candidates to work out of one of the following locations:

　　London, GBR

　　Basic Qualifications

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Experience in program or project management

　　Preferred Qualifications

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Experience leading process improvements

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).