Description

　　Amazon World Wide Operations is seeking a Sr. Program Manager to join our Dynamic team.

　　If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.

　　Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

　　Key job responsibilities

　　Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

　　Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

　　Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

　　Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

　　Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

　　Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

　　Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

　　Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

　　Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

　　Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

　　Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

　　Roll up your sleeves and do whatever is necessary; general manager / owner mentality

　　Create, communicate, and manage budget for projects

　　A day in the life

　　NOTE: This is a hybrid role, requiring Program Managers to be on-site at least 3 days a week in a corporate office. Some travel may be required (no more than 25%).

　　About the team

　　Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.

　　We are open to hiring candidates to work out of the following locations: New York, Arlington, Atlanta, and Nashville.

　　We are open to hiring candidates to work out of one of the following locations:

　　Nashville, TN, USA

　　Basic Qualifications

　　Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Demonstrated experience leading and owning cross-functional programs

　　Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen

　　Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

　　Experience handling changing priorities and using good judgment when working in stressful situations

　　Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions

　　Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization

　　Demonstrated success in thinking strategically and executing methodically

　　Demonstrated experience communicating data insights to others, including use of data visualization tools

　　Demonstrated ability to dive deep in understanding the product, business and competitive landscape

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.