Description

　　Are you a passionate, customer-obsessed person with a desire to make a tangible impact on how customers shop today? Come join us and help enhance our customer experience!

　　JP Hardlines consists of product categories ranging from ballpoint pens to refrigerators and offers optimal buying experience to fit every customer needs. High consideration products such as smartphones, PC, refrigerators, or home furniture require not only the ease of "1-click to buy" experience but also quality installation service or post-purchase assurance.

　　We are seeking a highly motivated, seasoned Sr. Product Manager (PdM) who is responsible for managing the growth and evolution of our chartered Customer Experience (CX) for Heavy Bulky (HB) products and Services while ensuring key performance metrics. The PdM will build strong forward-looking strategy across all channels on Amazon, collaborate with global product team (tech and non-tech), and drive internal stakeholders across multiple organizations.

　　The role is both strategic and operational, and requires someone who can think big while diving into the details to execute flawlessly. This candidate will have a strong understanding of all aspects of the product lifecycle and possess great project management and influencing skills to work across multiple teams to achieve success. Lastly, the candidate has strong communication skills, and is comfortable working in a fast-paced, high-pressure environment.

　　Key job responsibilities

　　Identity customer pain points and business opportunity by deep diving into anecdotes and key metrics.

　　Develop product roadmap by making high-stake prioritization to materialize the long-term vision.

　　Lead product development with global partners to innvoate the CX throughout the shopping journey.

　　Drive internal and external stakeholders across multiple organization with passion and data

　　Provide insights based on key metrics, historical data, postmortem and trend reporting. Collect and prove customer data to unlock differentiated insights.

　　Own reporting of key product metrics to the senior leadership and broader organization.

　　About the team

　　We are a team with customer obsession deep in our minds to innovate the CX for high consideration products. While we set high bar to continuously meet customers expectation, we deeply value Work Life Harmony. Please refer to the short clips below to find out more.

　　https://blog.aboutamazon.jp/work

　　https://blog.aboutamazon.jp/empowerment_as93_akemiwatanabe

　　https://blog.aboutamazon.jp/diversity_women_in_business_2019

　　We are open to hiring candidates to work out of one of the following locations:

　　Tokyo, 13, JPN

　　Basic Qualifications

　　Bachelor's degree or equivalent

　　5+ years of product or program management, product marketing, business development or technology experience

　　Experience owning/driving roadmap strategy and definition

　　Experience with feature delivery and tradeoffs of a product

　　Business level of English and Japanese

　　Preferred Qualifications

　　Experience working across functional teams and senior stakeholders

　　Experience in influencing senior leadership through data driven insights

　　Master's degree or equivalent

　　Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

　　https://www.amazon.jobs/en/landing_pages/passivesmoking

　　就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

　　https://www.amazon.jobs/jp/landing_pages/passivesmoking

　　The salary information can be provided individually prior to the 1st interview

　　賃金に関する条件は、１次面接の前に個別にご案内することができます