Description

We are in search of a Senior Project Manager to join our team. This role is pivotal in the implementation of a new contact center team and associated technology across multiple physician practices, positioned in Nashville, Tennessee. The Senior Project Manager will be working in a hybrid environment, offering a short-term contract employment opportunity.

Responsibilities:

• Act as the primary point of accountability for all aspects of multiple medium-to-large projects with moderate to high complexity.

• Coordinate activities between various business units, physician practices, technical Project Managers, and development teams.

• Manage and communicate a clear project scope, motivating team members.

• Develop and execute project plans, including business requirements, process mapping, testing, rollout planning, and communication.

• Proactively identify and manage risks, issues, and cross-project dependencies.

• Report on project activities and statuses within published timelines.

• Facilitate the creation of strategic documents like Project Charters, Education and Communication plans, and detailed project plans.

• Coach team members to clarify task assignments, milestones, and deliverables.

• Facilitate the creation of toolkits to support field-based implementations.

• Stay focused and proactively prioritize initiatives, manage tasks and resources schedules with the ability to multi-task

Requirements • Proven experience in Customer Service with a strong focus on achieving high levels of Customer Satisfaction.

• Excellent Communication skills, both verbal and written.

• Proficiency in Reporting, able to create detailed reports using Microsoft Excel.

• Prior experience in Operations and Planning, with a solid understanding of Procedures and Policy.

• Familiarity with Planning Processes, able to use tools like Microsoft Word for documentation.

• Commitment to Quality and Scheduling, ensuring tasks are completed on time and to a high standard.

• Broad knowledge of Project Management, capable of using Microsoft Outlook for scheduling and communication.

• Ability to Implement Strategies and manage Benefit Functions.

• Demonstrated Leadership Skills, capable of guiding a team and making key decisions.

• Experience with Check Processing and performing Ad Hoc Financial tasks.

• Ability to monitor and report on Progress of assigned tasks or projects.

• Experience in Implementation, with the ability to use tools like Microsoft PowerPoint for presentations.

• Willingness to Travel as required by the role.

• Able to manage Staffing, ensuring the right people are in the right roles at the right times. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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