Description

Paid Services Account Manager

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results, provide 1:1 consultancy for exploring business opportunities, generate strategic solutions to drive business growth, and identify and address any issues that may impact revenue. He/she will manage relationships with key accounts and develop strategies to maximize these relationships; be responsible for monitoring and maintaining account performance, and working with clients to improve performance; must be focused on driving results, and working across all relevant cross-functional teams to guarantee effective communication, implementation, and execution of projects.

Key job responsibilities

Planning/Analysis:

-Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

-Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

-Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

-Identify key business opportunities for the territory and manage toward a growth plan.

-Implement account management best practices and SOPs into the business development framework.

Basic Qualifications

Bachelor's degree

5-8 years relevant experience in the retail and/or B2B related industries, with a proven track record of managing relationships and or projects

Exceptional interpersonal and communication skills

Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)

Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation

Proven track record of taking ownership and driving results

Proficiency in oral and written English

Preferred Qualifications

MBA

Experience working in a consulting role