Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

　　Overview

　　The Sales Support Sr. Manager is responsible for the daily management of the Sales Support org, one on one meetings with managers, handling escalations, and driving accountability and efficiency. In addition to the normal day to day responsibilities, the Sales Support Sr. Manager will plan and implement projects that support the sales organization.

　　The Sales Operations Manager interacts regularly with different stakeholders across many different teams. Common stakeholders that this position will work with include: D2H, Fusion, Direct, Channel Partner, Deal Desk, Contract Review, The CSS Team, Customer Care, and IT. The ideal candidate must be able to use metrics to drive alignment and accountability, possess strong problem-solving skills, must have the ability to communicate clearly, and know how to maximize efficiency of internal operations by performing the essential job duties and responsibilities

　　Responsibilities

　　Lead a highly effective, efficient team

　　SLA management & Workforce scheduling

　　Collaborate with IT on BrightPath and Splat issues

　　Monitor agent performance & drive accountability using team metrics

　　Perform Weekly 1:1 with leads & help develop their skill set

　　Perform Weekly Team Syncs

　　Work cross functionally with our offshore partner company

　　Lead and implement special projects & pilots

　　Performance reviews and mentorship

　　New process development

　　Sales escalations

　　Qualifications

　　High school diploma or equivalent

　　Minimum of 3 years of leadership Experience

　　Must have experience at a Team Lead level or above

　　Analytical and structured problem-solving skills

　　Capable of identifying process gaps and proposing solutions

　　Strong understanding of Excel and SFDC reporting

　　Ability to multi-task and switch from task to task as priorities change in requirements

　　Understanding of G-Suite (Gmail, Docs, Sheets)

　　Possess a positive attitude with strong interpersonal skills

　　Ability to work independently

　　Physical Demands

　　Ability to perform normal office duties

　　Ability to operate office equipment including computers and determine accuracy of work

　　Ability to interact and participate in meetings

　　Ability to travel to corporate locations 3-5 times a year

　　Recruiter:

　　Laura Morgan ([email protected])

　　Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

　　Starting salary/wage for this opportunity:

　　$115,608.15 to $154,144.20

　　Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

　　This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected] .

　　Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.