Job Description Summary

　　As a member of the HQ Systems team, the Sr Manager of Digital Operations is responsible for owning the development and operations team that supports the Communications organization. This role will be responsible for operational stability and continuous improvement of Operational Support processes. This role will ensure development best practices/standards are followed and priorities are aligned in partnership with the Communications Product Owners. This role is responsible for ensuring the application and web properties are secure and compliant.

　　Job Description

　　Essential Responsibilities:

　　Lead a team, or team of teams, of employees focused across the digital operations space to include infrastructure, end user support, network, etc.

　　Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

　　Proactively identify and resolve issues and make recommendations for improvements to existing processes.

　　Lead cross-discipline teams to establish an integrated plan to deliver team commitments.

　　Establishes governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence.

　　Tracks and monitors program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.

　　Drive adherence to IT Compliance standards (SOX, ISO) by minimizing exception processes and creating streamlined or automated solutions for gaps.

　　Establish and foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

　　Manage client & vendor problem resolution and escalation.

　　Complete root cause analysis of defects and implement controls to mitigate repetitive issues.

　　Ensures ongoing communication of progress against program objectives.

　　Provide strategic oversight and drive team optimization and individual team member growth.

　　Qualifications/Requirements:

　　For roles outside USA: Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with significant experience.

　　For roles in USA: Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum 8 years of experience.

　　Desired Characteristics:

　　Technical Expertise: Hands-on experience in 24x7x365 technical operations

　　Experienced in design, performance, availability and scalability of the infrastructure.

　　Demonstrated understanding of Lean Six Sigma principles (e.g., green belt certified)

　　Business Acumen: Knowledge of business and financial principles and practices

　　Demonstrated ability to manage team/product operations within own budget.

　　Demonstrated ability to drive projects based on business strategies and customer requirements.

　　Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint.

　　Skilled in breaking down problems, documenting problem statements and estimating efforts.

　　Leadership: Experience providing feedback on performance toward goals

　　Experience coaching, mentoring, and developing team members.

　　Ability to proactively identify and remove obstacles or barriers on behalf of the team.

　　Ability to take ownership of projects and deliver while mentoring and helping team.

　　Demonstrated experience influencing across a complex, global matrix organization.

　　Personal Attributes: Strong analytical, project management, and organizational skills

　　Strong oral and written communication skills

　　Ability to work under tight deadlines and to prioritize under pressure.

　　Change oriented – Proven track record of initiating and driving process improvements; supports and drives change and confronts difficult circumstances in creative ways.

　　Humble: respectful, receptive, agile, eager to learn

　　Transparent: shares critical information, speaks with candor, contributes constructively

　　Focused: quick learner, strategically prioritizes work, committed

　　Leadership ability: strong communicator, decision-maker, collaborative

　　Problem solver: analytical-minded, challenges existing processes, critical thinker

　　Location: Remote/Flexible. Global applicants encouraged to apply.

　　About Us

　　GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　Disclosure of your Gender or Sexual orientation is completely Voluntary and not mandatory.

　　www.ge.com

　　Note:

　　To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

　　This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

　　Additional Information

　　Relocation Assistance Provided: No