Description

　　All the benefits and perks you need for you and your family:

　　· Paid Days Off from Day One

　　· Student Loan Repayment Program

　　· Career Development

　　· Whole Person Wellbeing Resources

　　· Mental Health Resources and Support

　　Our promise to you:

　　Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

　　Schedule: Full Time

　　Shift : Days

　　The community you’ll be caring for: AdventHealth Lake Wales

　　· AdventHealth Lake Wales is a licensed 160-bed hospital, with 24-hour emergency care and outpatient services including imaging, rehab, lab and wound care, that has been serving the community and surrounding areas.

　　· As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists.

　　· Lake Wales is located in Central Florida in between Orlando and Tampa and is home to the Historic Bok Tower Gardens and Bird Sanctuary.

　　The role you’ll contribute:

　　The Sr. Manager of Clinical Experience (SMCE) is a solutions-focused leader who is wholly responsible for the driving the execution and sustainability of patient experience initiatives and programs tailored to the needs of the campus’ strategic business units. This role will be responsible for empowering teams to elevate patient experience to top quartile performance. The Sr. Manager collaborates with the Clinical Experience Director on a regular basis for clear direction and insight on the organizational imperatives for patient experience. The SMCE will own strategy implementation at the campus level. The Sr. Manager uses knowledge, experience and expertise in hospital operations, patient safety, quality and patient and family centered care, Press-Ganey /CMS CAHPS, and evidence-based best practices to collaboratively consult and support clinical and non-clinical leaders in the planning, development, implementation, and evaluation of a comprehensive patient and family experience strategy for their campus/scope of responsibility.

　　The value you’ll bring to the team:

　　· Directly responsible for driving the execution and sustainment of initiatives and practices across the campus that produce publicly reportable HCAHPS and other patient experience performance which impact performance incentives.

　　· Matrix reporting responsibility to campus’ executive leaders, most directly assisting the Director(s) of nursing while also maintaining an integral alignment with the regional multi-campus Director of Clinical Experience and a collaborative role with the regional CE team in the development and deployment of regional change initiatives and best practices while leading and aligning this work at their campuses to drive results for organizational CE imperatives.

　　· Develops and maintains strong collegial partnerships with Nurse Managers of every nursing unit and leaders of ancillary departments at the campuses to understand unit dynamics (leaders, team, culture, case mix) to influence, coach and support the clinical team through implementation of patient experience best practice and validation processes in collaboration with multi-campus Director of Clinical Excellence and campus leadership.

　　· Leads in process improvement observations, assessments, validations and accountability reviews (including but not limited to Performance Review Committee meetings) and designs tailored improvement models for patient experience practice and AdventHealth service standards, which may encompass an entire campus, or targeted departments.

　　Qualifications

　　The expertise and experiences you’ll need to succeed :

　　· Bachelor’s degree in business administration or healthcare administration or nursing

　　· Two (2) years of leadership experience with ability to educate, mentor, and counsel effectively

　　· Two (2) years’ experience in behavioral coaching

　　· Four (4) years of professional experience in business operations, performance improvement, and/or healthcare

　　· Current, valid State of Florida RN Licensure or Patient Experience Certification.

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

　　Category: Patient Experience

　　Organization: AdventHealth Lake Wales

　　Schedule: Full-time

　　Shift: 1 - Day

　　Req ID: 24002139

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.